Edith Serna
PEORIA,Arizona
Summary
I am a store manager that has the opportunity to experience the DM role and currently experiencing a new sense of purpose, by challenging leadership skills and ability to continue to grow leadership mindset. A leader that sees the best in others, a self-motivator who loves to help others succeed, has coached to improve their skills and instill a better sense of mission and values and excels in building strong and memorable relationship with peers and everyone around me.
Overview
25
25
years of professional experience
Work History
Store Manager TLA In Montana Market
STARBUCKS COFFEE COMPANY
03.2024 - Current
- Managed daily operations to ensure smooth functioning of stores, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased store profitability by implementing all channels open all day
- Managed 30 store partners successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts that increased sales by 7%.
- Assisted with hiring, training and mentoring new partners
SM/ DM Experience
Starbucks Coffee Company
12.2022 - Current
- Motivating Store Managers in building capability to ensure operational systems and leadership tasks are executed in timely manner
- Planning and organizing with intent by growing managers capacity and achieve goals
- Leading and supporting portfolio of 13 stores, to which 6 of them have direct ownership, strengthen store managers as business owners while creating culture of change leadership
- Develop resourceful solutions to portfolio stores while using data and resources to identify gaps and issues that can directly affect Store Manager role
Store Manager
STARBUCKS COFFEE COMPANY
06.2003 - Current
- Successfully operates 70k+ /week store with 45-50 partners
- Proven track record of developing others: Certified SMT; Supported 3 ASM to SM, 4 SS to ASM, 8 Barista to SS.
- Staffing/ hiring for store need and district needs; influence district around hiring fair strategy
- Plan, Organize, certified training for new partners; supported multiple stores in D633 with training and staffing
- Dual Managing multiple stores ( 6 in 2020-2021)
- Planning and Organizing new store opening, remodels , relocations, promo launches.
- Problem solved " Unlocking OTW"; engaged partners and peers to achieve OTW of 40-45 sec avg.
- Manage multiple high urgency incidents
- Passionately involved in community events with Helping Hands and Human Service Campus
Executive Assistant
Calzada Concrete Inc
05.1999 - 10.2004
- Executed various administrative tasks, including scheduling, expense reports, payroll, correspondence, and customer relationships
Education
Starbucks Coffee Company
Associate of Science - Electronics Engineering Technologies
ITT Technical Institute
09.2001
Skills
- Bilingual (Spanish )
- Microsoft Office
- Partner / Peer Motivation
- Business Leadership
- Collaboration
- Problem Solver
- Influence change
- Interpersonal Skills
- Management Skills
- Adaptable leadership
- Growth Mindset
Timeline
Store Manager TLA In Montana Market
STARBUCKS COFFEE COMPANY
03.2024 - Current
SM/ DM Experience
Starbucks Coffee Company
12.2022 - Current
Store Manager
STARBUCKS COFFEE COMPANY
06.2003 - Current
Executive Assistant
Calzada Concrete Inc
05.1999 - 10.2004
Starbucks Coffee Company
Associate of Science - Electronics Engineering Technologies
ITT Technical Institute