Janely Nieves
Racine
Summary
Managed customer interactions, coordinated patient services, handled collections, and led teams to enhance service delivery and operational workflows.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
The Home Depot
01.2022 - Current
- Leading engagement
- Special call flow projects for presentation
- Handle inbound calls to assess customer needs and provide proactive solutions
- Place customer orders, perform follow-up, and manage status updates
- Document interactions accurately within internal systems
- Build customer loyalty through product/service knowledge
- Liaison between customers, manufacturers, and freight carriers
- Maintain performance expectations including schedule adherence
Patient Care Coordinator
Community Smiles Dental
05.2021 - 01.2022
- Managed patient calls, records, scheduling, and insurance verification
- Obtained prior authorizations and explained treatment/cost options
- Coordinated appointments and scanned documentation into charts
- Provided consultations and community care referrals
- Performed data entry and administrative support
Various Roles
Navient
08.2016 - 05.2021
- Managed customer accounts, collections outreach, and dispute resolution while complying with regulations
- Used internal systems for account research, skip tracing, and record maintenance
- Progressed into leadership roles training staff, reviewing performance, and improving workflows
- Supported hiring, scheduling, reporting metrics, and process optimization
- Served as liaison between staff, leadership, vendors, and IT
- Coordinated special travel projects for backlog and system implementation work
Education
High School Diploma - undefined
Ronald Wilson Reagan
Milwaukee, WISome College Coursework -
MATC Teachers Education Program
Skills
- Customer Care & Relationship Building
- Conflict Resolution
- MS Office / Excel
- Administrative Support
- Order & Records Management
- Bilingual (Spanish )
- Documentation & Compliance
- Team Training & Coordination
Timeline
Customer Service Representative
The Home Depot
01.2022 - Current
Patient Care Coordinator
Community Smiles Dental
05.2021 - 01.2022
Various Roles
Navient
08.2016 - 05.2021
High School Diploma - undefined
Ronald Wilson Reagan
Some College Coursework -
MATC Teachers Education Program