Edith Torres
Houston,TX
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Account Manager
Momentum
08.2021 - 07.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Account Manager
HCSG Group
08.2013 - 07.2021
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Maintained accurate payroll records, ensuring prompt and correct payment for all staff members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained a safe and organized work environment by adhering to company guidelines and OSHA regulations.
Shift Supervisor
Southwest Key Program
06.2003 - 06.2005
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Youth Care Worker
Southwest Key Program
01.1999 - 06.2002
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Completed clear and concise documentation of youth behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
Education
Associate Degree - Criminal Justice
Universidad Interamericana
Ponce,Puerto RicoSkills
- Key Account Generation
- Collections Expertise
- Persuasive Communication Expertise
- Salesforce Training
- Order Management
- Business Needs Assessment
- Staff Development
- Physical Security Information Management
- Compliance Requirements
- Strong Lead Development Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
Momentum
08.2021 - 07.2024
Account Manager
HCSG Group
08.2013 - 07.2021
Shift Supervisor
Southwest Key Program
06.2003 - 06.2005
Youth Care Worker
Southwest Key Program
01.1999 - 06.2002
Associate Degree - Criminal Justice
Universidad Interamericana