Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Edith Zacaula

Milwaukee,WI

Summary

Dynamic guest relations professional with a strong work ethic and proven ability to enhance customer satisfaction at Silverspot Cinema. Skilled in cash handling and food delivery, I excel in high-pressure environments, fostering positive relationships and resolving issues efficiently. Committed to delivering exceptional service and creating memorable experiences for guests.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Relations

Silverspot Cinema
11.2024 - 05.2025
  • Promoted positive guest relations with attentive listening skills while taking drink orders or assisting with inquiries.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Improved guest satisfaction rates by implementing effective guest relations and personalized services.
  • Anticipated guests' needs, responded promptly to questions and concerns and continuously maintained positive guest relations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Food Server

Silverspot Cinema
04.2024 - 05.2025
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Runner

Silverspot Cinema
03.2023 - 05.2025
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Provided excellent customer service while meeting challenging time goals.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted wait staff with timely food delivery and guest requests.
  • Arranged tables and chairs for special occasions and events.

Education

High School Diploma -

Milwaukee High School of The Arts
Milwaukee, WI
05-2024

Skills

  • Guest relations
  • Strong work ethic
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Menu memorization
  • Food running
  • High volume dining
  • Food safety practices
  • Point of sale operation
  • Allergy awareness
  • Foreign language proficiency
  • Food delivery

Certification

  • food safety Training - three years

Languages

Spanish
Native or Bilingual

Timeline

Guest Relations

Silverspot Cinema
11.2024 - 05.2025

Food Server

Silverspot Cinema
04.2024 - 05.2025

Runner

Silverspot Cinema
03.2023 - 05.2025

High School Diploma -

Milwaukee High School of The Arts

Similar Profiles

CREATE PROFILE