Edjuanisha Clarkson
Shreveport,La
Summary
Highly motivated and experienced professional with a proven track record in thriving within fast-paced environments. Boasting over 4 years of customer service experience, this proactive team player consistently achieves goals and meets deadlines. Currently seeking to transition into a professional career that offers opportunities for advancement, where skills can be leveraged and enhanced to contribute to the growth and success of the company.
Overview
5
5
years of professional experience
Work History
Technical Support Advisor
Kelly Connect
Remote
03.2023 - 12.2024
- Provided proactive technical support services via phone and chat
- Resolved a variety of customer issues, including software, hardware, networking, or configuration problems
- Provided prompt responses to inquiries and escalate issues as needed
- Troubleshoot and resolved customer-facing application issues including hardware device issues
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Customer Service Representative
AT&T
Remote
08.2022 - 02.2023
- Answered inquiries by clarifying desired information; researching, locating, and providing information
- Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfilled requests by clarifying desired information; completing transactions; forwarding requests
- Maintained a thorough knowledge of the products and services offered
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Teleperformance
Shreveport, La
06.2021 - 06.2022
- Recorded details of the customer transactions, interactions, inquiries, complaints, and comments, prioritized data entry daily to ensure customers needs were met and ensured that appropriate
- Document maintenance of information in all logs and reports with a keen attention to detail
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries
- Responsible for handling calls within a high volume call center from new existing customers regarding a variety of requests using knowledge of products services as well as great customer service skills
- Worked effectively in fast-paced environments assisting with over 100+ calls
Member Services Representative
General Dynamics Information Technology
Bossier City
03.2020 - 04.2021
- Opened customer accounts by recording account information
- Maintained customer records by updating account information
- Determined the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintained financial accounts by processing customer adjustments
- Worked effectively in fast-paced environments, answering over 70+ calls
Education
High School Diploma -
Booker T Washington High School
Shreveport, LA08.2020
Skills
- HIPPA
- Communications
- Technical Support
- Problem Resolution
- Relationship Building
- Leadership Development
- Data Entry
- Sales Support
- Customer Service
- Microsoft Word
- Conflict Resolution
Timeline
Technical Support Advisor
Kelly Connect
03.2023 - 12.2024
Customer Service Representative
AT&T
08.2022 - 02.2023
Customer Service Representative
Teleperformance
06.2021 - 06.2022
Member Services Representative
General Dynamics Information Technology
03.2020 - 04.2021
High School Diploma -
Booker T Washington High School