Sam Harris
Atlanta,GA
Summary
Highly motivated and detail-oriented professional with a strong foundation in cybersecurity, bolstered by a year of hands-on experience in technical support and a Security+ certification. Possessing a keen analytical mindset and a commitment to safeguarding digital assets, I am dedicated to contributing my skills and knowledge to protect organizations against evolving cyber threats. Seeking to join a dynamic cybersecurity team where I can contribute my skills to protect sensitive data and maintain the integrity of digital operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
DEXIS
07.2022 - Current
- Resolved issues with complex systems, software, and hardware quickly and accurately.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Tested new software and hardware prior to deployment.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
Consultant
OhioHealth Group
08.2021 - 05.2022
- Analyzed problematic areas to provide recommendations and solutions.
- Managed multiple deadlines across several business functions to meet dynamic needs of multiple clients.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
BBA - Management Information Systems
University of Dayton
Dayton, OH05.2022
Skills
- CompTIA Security
- Cybersecurity
- HIPPA
- Technical Issues Analysis
- CRM/Ticketing Systems
- Windows/Linux
- Python
- Splunk/Wireshark
- VM/Terminal Servers
Certification
CompTIA Security+
Timeline
Technical Support Analyst
DEXIS
07.2022 - Current
Consultant
OhioHealth Group
08.2021 - 05.2022
BBA - Management Information Systems
University of Dayton
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