Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Work Availability
Timeline
Ruth Zeru

Ruth Zeru

Falls Church,VA
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

Who am I? An over achiever with a wide set of knowledge and skills acquired through years of education, social interaction, Volunteering and work experience. My academic background focus on biomedical engineering and cyber security technologies Currently My professional focus is on cyber security technologies and which I have acquired strong foundation through an honors graduate degree and multiple certifications, I define my self and an everyday learner and i believe my fast learning abilities, social skills and hardworking culture are my master key to unlocking every door i came across.

Overview

1
1
Certification

Work History

Technical Support Specialist

CPR Cell Phone Repair
12.2022 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Activated accounts for clients interested in new services.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Fielded average of Number inbound phone calls to deliver support and remotely resolve service issues.
  • Maintained and updated Type customer service database.

Education

Bachelor of Science - BS - Biomedical/Medical Engineering

Addis Ababa University

Master's degree - Cyber Security Technology

University of Maryland Global Campus, Adelphi, MD
12.2021

Skills

  • CompTIA Security
  • CCNA: Switching, Routing, and Wireless Essentials
  • Google Technical Support Fundamental
  • IBM Databases and SQL for Data Science with Python (with Honors)
  • Google Foundations: Data, Data, EverywhereGoogle Foundations: Data, Data Everywhere
  • Defect Analysis and Resolution
  • Troubleshooting and Diagnosing
  • Desktop Component Repair
  • Remote Technical Assistance
  • Hardware and Software Repair
  • System Performance Assessment
  • Tracking and Documentation
  • Help Desk Support
  • Compatibility Testing
  • Setup and Installation
  • Data Connectivity
  • Customer Communication and Empathy
  • Computer System Diagnostics Software

Affiliations

Member of International Honor Society for the Computing and Information Disciplines

Certification

CompTIA Security+

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Support Specialist - CPR Cell Phone Repair
12.2022 - Current
Addis Ababa University - Bachelor of Science - BS, Biomedical/Medical Engineering
University of Maryland Global Campus - Master's degree, Cyber Security Technology

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Ruth Zeru