Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rekardo Thomas

Summary

Knowledgeable IT support professional with a background in managing and resolving technical issues. Skilled in troubleshooting, system optimization, and providing unparallel customer support. Focused on team collaboration and adaptable to changing needs, ensuring reliable and efficient IT operations.

Overview

3
3
years of professional experience

Work History

IT Support Specialist I

Insight Global
05.2024 - Current
  • Troubleshoot and resolve technical issues with controllers to support field technicians and minimize downtime.
  • Verify network connectivity by ensuring devices ping correctly and respond to diagnostic tests.
  • Configure and manage MAC address assignments to ensure proper network integration and secure access control.

Audio Engineer

SoundBetter
09.2022 - 05.2024
  • Edited, and mixed audio remotely using Pro Tools, delivering high-quality sound for podcasts, voiceovers, and music projects.
  • Collaborated with clients and producers virtually to meet creative goals and ensure smooth production workflows.
  • Ensured consistent audio quality by applying advanced mixing techniques, noise reduction, and mastering processes tailored to each project.

Help Desk Technician

Lasalle Network
04.2022 - 09.2022
  • Dispatched field technicians based on issue type and location, ensuring accurate documentation and timely service delivery.
  • Delivered first-call resolution through phone, email, and chat support, addressing client issues efficiently across mobile apps, accounts, and services.
  • Assisted approximately 15+ customers per day with mobile app troubleshooting, account updates, and system access.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT

Skills

  • CompTIA A
  • CompTIA Network
  • CompTIA Security
  • ITIL v4
  • Windows 7/8
  • Windows 10/11
  • macOS
  • Jira

Timeline

IT Support Specialist I

Insight Global
05.2024 - Current

Audio Engineer

SoundBetter
09.2022 - 05.2024

Help Desk Technician

Lasalle Network
04.2022 - 09.2022

Bachelor of Science - Information Technology

Western Governors University

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