Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chris Lovo Alonso

Summary

Dynamic Web Support Specialist at Toyota TMCC with expertise in data analytics and customer engagement. Proven track record in resolving complex user issues and enhancing operational efficiency. Skilled in Salesforce and Microsoft 365, leveraging strong analytical abilities and leadership to drive client satisfaction and streamline processes. Committed to delivering impactful solutions. Experience with integrating and supporting in-home and 3rd party software.

Overview

7
7
years of professional experience

Work History

Website Support Specialist

Toyota TMCC
Plano , Texas
11.2022 - Current
  • Web Support: Provided front-line support for the Toyota Financial Services website and mobile app, resolving user issues related to account access, payments, registration, and document uploads.
  • Error Analyst: Monitor and analyze login error trends, providing management with critical insights to address emerging concerns. Perform research into customer inquiries regarding errors in line with current compliance, laws, and company policies.
  • Client Assistance: Provided comprehensive financial support to clients, utilizing third-party applications to manage titling, account payments, payoff calculations, and interest inquiries related to their vehicle accounts. Ensured compliance with company policies and financial regulations when handling sensitive customer data and payment information, while keeping individual KPI's in the top 5 nationally across the website department.
  • Ticket Generation: Daily submission of client support tickets for those who are encountering issues with online accounts or systems by collecting information, using ServiceNow as our third-party ticketing system. Collaborated with internal IT and development teams to report and track bugs, suggest usability improvements, and support feature enhancements.

Engineering Intern

Jacobs Engineering
Dallas, Texas
09.2024 - 12.2024
  • Project Design: Contributed to project design and planning with a focus on electrical components, including circuit systems, transformer integration, and technical research for construction, installation, and maintenance specifications. Collaborated with the project manager to determine optimal project locations, balancing logistics, regulations, environmental factors, and client requirements. Managed departmental resource allocation and budget inquiries, optimizing project efficiency and cost-effectiveness.
  • Technical Support & Product Development: Provided hands-on technical support for any 3rd party applications used for design, component research, and wireless system implemented in build.
  • Team-Building: Leveraged team-building and leadership skills to coordinate multidisciplinary project deadlines, ensuring alignment across departments and timely completion of deliverables.
  • Computer Modeling & Simulation: Developed and optimized computer models to simulate engineering designs, enabling accurate predictions of structural behavior under various conditions and improving decision-making in project planning.

Operations Manager

Zimmerman
Dallas, Texas
02.2022 - 11.2022
  • Inventory Management: Oversaw inventory control, resolving discrepancies to ensure accurate inventory records. Managed budgets for operational services including supplies, maintenance, and inventory. Administered third-party licenses for inventory management.
  • Event & Meeting Coordination: Organized virtual and in-person meetings, including agenda planning and creating informational packets for team members. Creation and proposal of contracts to respective vendors, including but not limited to: CPFF, CPIF, and T&M. Built relationships with other boutiques and clients to continue strong flow of return customers back into the business.
  • Analytical Data: Directed daily operations by implementing strategic plans to meet business and profitability goals. Leveraged analytical skills to identify and resolve system errors using back-end software for online/inventory orders. Conducted analysis when necessary to support boutique business, budget effectiveness, and estimate future traffic using previous event info.
  • Technology Systems Maintenance: Monitored daily technology operations to maximize workflow efficiency and productivity. Provided GM with timely reports on system errors and privacy issues.

Burberry

Sales Ambassador
Fort Worth, Texas
01.2021 - 02.2022
  • Team Leadership & Development: Led a high-performing, customer-facing team, cultivating a loyal service-oriented culture through continuous improvement. Partnered with associates to enhance their sales skills, driving key performance indicators (KPIs) and overall sales performance.
  • Customer Flow & Satisfaction: Managed customer traffic to ensure optimal service levels, resulting in high client satisfaction and retention. Maintained strong relationships with clients, effectively addressing inquiries and ensuring a positive in-store experience.
  • Inventory & Vendor Management: Managed inventory in collaboration with buyers and other boutiques to ensure seamless stock availability. Proposed certain contracts to both vendors and other stores for optimal inventory level and event coordination. Provided technical support for point-of-sale (POS) systems and inventory management software.

Apple Inc

Lead Visual Leader
Dallas, Texas
09.2018 - 01.2020
  • Customer Support & Market Analysis: Through market research and data analysis, supported customers through the entire purchase window by providing and recommending optimal software partnered with the Apple ecosystem.
  • Enterprise-Level Installations: Set up iCloud backups for Apple hardware and software, and implemented 3rd party backup solutions such as Windows Active Directory to create backup domain controllers for clients. Partnered with business teams to develop and implement strategies for client engagement.
  • Software License Activation & Network Setup: Activated licenses for both internal and third-party software on Apple devices, including Final Cut Pro, Microsoft 365, Adobe products, and MSP360 security tools. Conducted in-depth troubleshooting, including network packet analysis, Ping tests, and hardware diagnostics.

Education

Bachelor of Science - Electrical And Computer Engineering

The University of Texas At Arlington
Arlington, TX
12-2026

Associate of Science - Computer Engineering

Dallas College
Dallas, TX
05-2024

Skills

  • Microsoft 365 Expert
  • Business Operations & Supervision
  • Salesforce Ecosystem
  • Programming Scripting & Data Security
  • Data Analytics & Reporting
  • IT Systems & Network Knowledge
  • Application & Licensing Management
  • CompTIA A

Languages

  • ENGLISH- NATIVE / SPANISH- BILINGUAL / FRENCH: INTERMEDIATE

Timeline

Engineering Intern

Jacobs Engineering
09.2024 - 12.2024

Website Support Specialist

Toyota TMCC
11.2022 - Current

Operations Manager

Zimmerman
02.2022 - 11.2022

Burberry

Sales Ambassador
01.2021 - 02.2022

Apple Inc

Lead Visual Leader
09.2018 - 01.2020

Bachelor of Science - Electrical And Computer Engineering

The University of Texas At Arlington

Associate of Science - Computer Engineering

Dallas College

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