ENGLISH- NATIVE II SPANISH- PROFESSIONAL
Chris Lovo Alonso
Summary
Dynamic Web Support Specialist at Toyota TMCC with expertise in data analytics, customer engagement, and operational efficiency. Skilled in Salesforce, Microsoft 365, and supporting in-house and third-party software. Completed a 10-week Credit Analyst Program, evaluating credit applications and managing over $1 million in loans. Detail-oriented and adept at analyzing complex data, resolving user and system issues, and streamlining processes. Combines business and engineering skills to deliver precise reporting, technical solutions, and collaborative project success in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Website Support Specialist
Toyota TMCC
11.2022 - Current
- Web Support: Provided front-line support for the Toyota Financial Services website and mobile app. Resolved user issues related to account access, payments, registration, and document uploads. Monitored and analyzed login error trends to provide management with critical insights. Researched customer inquiries regarding errors, ensuring alignment with compliance standards, laws, and company policies.
- Client/Dealer Assistance: Delivered comprehensive financial support to clients using third-party applications for titling, payments, payoff calculations, and interest inquiries. Ensured strict compliance with company policies and financial regulations. Maintained top 5 national ranking in KPI performance.
- Form/Ticket Generation: Create client support tickets for users experiencing online account or system issues. Prepare sensitive forms to be sent out to clients regarding title's, account status, and loan documents. Collect detailed information and used ServiceNow as the third-party ticketing system. Collaborated with IT and development teams to report and track bugs, suggest usability improvements, and support feature enhancements.
Credit Analyst Intern
Toyota TMCC
08.2025 - 10.2025
- CREDIT ANALYST PROGRAM: Completed a 10-week Credit Analyst Program focused on financial risk assessment and credit decision-making. Participated in hands-on training sessions and side-by-sides with senior analysts to develop expertise in systems such as CARLOS, Excel, and dealer financial forms. Assisted in evaluating a wide range of credit applications and contributed to the approval of over $1 million in active financial loans. Gained practical experience in data analysis, loan structuring, and compliance within a fast-paced financial environment.
Engineering Intern
Jacobs Engineering
09.2024 - 12.2024
- Project Design & Budget Management: Designed and planned electrical circuit systems and transformer layouts using CAD software. Assisted in cost analysis and budget tracking to meet financial and technical goals. Collaborated with project managers and city officials to ensure compliance and optimize logistics.
- Technical Development & Vendor Collaboration: Supported development of electrical systems and component research using third-party design tools. Coordinated with vendors and contractors to source materials, review specifications, and maintain engineering standards.
- Team Leadership & Deadline Coordination: Led cross-functional teams to manage timelines, budgets, and deliverables. Worked with multiple departments and city representatives to ensure project milestones were completed on schedule.
- Modeling & Simulation: Created and refined CAD models and circuit simulations to validate designs, detect issues, and enhance system reliability. Used simulation data to guide design decisions and improve project performance.
Operations Manager
Zimmerman
02.2022 - 11.2022
- Inventory Management: Oversaw inventory control, resolving discrepancies and meeting deadlines for stock accuracy and goals. Managed budgets for supplies and maintenance, administered third-party licenses, and collaborated with vendors to streamline inventory operations.
- Event & Meeting Coordination: Organized in-person and virtual events, preparing agendas, contracts, and supporting documents. Coordinated with vendors on CPFF, CPIF, and T&M agreements, ensuring timely delivery and client satisfaction. Built strong relationships with boutiques and clients to encourage repeat business.
- Analytical Data & Performance: Implemented strategies to meet sales and profitability targets. Analyzed data to identify system errors, optimize budgets, and forecast event traffic using past performance.
- Technology Systems Maintenance: Maintained daily tech operations to maximize efficiency. Reported system issues and privacy concerns to management for prompt resolution and process improvement.
Sales Ambassador
Burberry
01.2021 - 02.2022
- Team Leadership & Development: Led a high-performing, customer-facing team, cultivating a loyal service-oriented culture through continuous improvement. Partnered with associates to enhance their sales skills, driving key performance indicators (KPIs) and overall sales performance.
- Customer Flow & Satisfaction: Managed customer traffic to ensure optimal service levels, resulting in high client satisfaction and retention. Maintained strong relationships with clients, effectively addressing inquiries and ensuring a positive in-store experience.
- Inventory & Vendor Management: Managed inventory in collaboration with buyers and other boutiques to ensure seamless stock availability. Proposed certain contracts to both vendors and other stores for optimal inventory level and event coordination. Provided technical support for point-of-sale (POS) systems and inventory management software.
Visual Merchandising Team Lead
Apple Inc.
09.2018 - 01.2020
- Customer Support & Market Analysis: Through market research and data analysis, supported customers through the entire purchase window by providing and recommending optimal software partnered with the Apple ecosystem.
- Enterprise-Level Installations: Set up iCloud backups for Apple hardware and software, and implemented 3rd party backup solutions such as Windows Active Directory to create backup domain controllers for clients. Partnered with business teams to develop and implement strategies for client engagement.
- Software License Activation & Network Setup: Activated licenses for both internal and third-party software on Apple devices, including Final Cut Pro, Microsoft 365, Adobe products, and MSP360 security tools. Conducted in-depth troubleshooting, including network packet analysis, Ping tests, and hardware diagnostics.
Education
Bachelor of Science - Electrical And Computer Engineering
The University of Texas At Arlington
Arlington, TX12-2026
Associate of Science - Computer Engineering
Dallas College
Dallas, TX05-2024
Skills
- Microsoft 365 Expert
- Business Operations & Supervision
- Salesforce Ecosystem
- Programming Scripting & Data Security
- Data Analytics & Reporting
- IT Systems & Network Knowledge
- Application & Licensing Management
- CompTIA A
- Technical Documentation & Report Creation
Interests
Timeline
Credit Analyst Intern
Toyota TMCC
08.2025 - 10.2025
Engineering Intern
Jacobs Engineering
09.2024 - 12.2024
Website Support Specialist
Toyota TMCC
11.2022 - Current
Operations Manager
Zimmerman
02.2022 - 11.2022
Sales Ambassador
Burberry
01.2021 - 02.2022
Visual Merchandising Team Lead
Apple Inc.
09.2018 - 01.2020
Bachelor of Science - Electrical And Computer Engineering
The University of Texas At Arlington
Associate of Science - Computer Engineering
Dallas College