CHRIS LOVO ALONSO
Summary
Lead professional with several years of programming and helpdesk experience. Specialized in operational efficiency and data analytics for boutiques. Managed compliance in training & privacy for client associates & network security. Skilled in call flow management and troubleshooting across Windows, Mac, and server environments. Proficient in project management, supervision, data input, & vendor dealing. Worked with financing for vehicles, and assisting clients with information regarding lease, retail, and business financing.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Web Support Specialist
Toyota TMCC
Plano, TX
11.2022 - Current
- Handle client calls regarding website/app support, addressing queries related to navigating our app and website. Making sure to keep privacy options, and confidential information safe through guidelines.
- Generate Helpdesk tickets for our clients encountering issues with online accounts or systems by collecting information, and assisting them or submitting tickets to designated teams for resolution. Handling sensitive customer documents and submitting them to the correct party using our DM form system and SAP. Troubleshoot hardware, and software to confirm any errors and remedy any outstanding server issues.
- Provide comprehensive guidance to clients on interests, and trade-in procedures for vehicles, and facilitate connections with dealers for upgrading their current vehicles, ensuring a seamless customer experience.
- Maintain a consistent satisfaction rate of over 90% by delivering accurate information regarding contracts and account documents, while diligently covering all policy points with clients.
- Exhibit a proactive approach in leading, and developing team meetings using systems such as Sharepoint, Powerpoint, and Excel to share info on new policies/info.
Operations Manager
Zimmerman
04.2022 - 11.2022
- Actively engage in enhancing Back of House (BOH) duties and daily tasks, focusing on optimizing efficiency and productivity. Following business trends analytics by consistently moving inventory and working with buyers to create deals for necessary items.
- Managed online and in-store inventory, resolving inventory discrepancies, overseeing repairs to ensure current inventory status, and managing the budget for all internal and external supplies needed for the boutique.
- Coordinated events and meetings with team members across virtual, and in-person information regarding new BOH data. Set up agendas for meetings and created informational packets for team members. Coordinated supplies needed for events, such as visual aids, fixtures, and boutique supplies.
- Provide support to Front of House (FOH) operations by assisting with floor coverage, and Performance Indicator (KPI) goals, while fostering stronger relationships with VIP guests.
- Ensure the daily maintenance and smooth operation of all technology systems utilized regularly, ensuring uninterrupted workflow and productivity.
- Utilize analytical skills to identify and rectify errors promptly. Confirmed with clients contracts for items being used on consignment, uploading all documents and submitting them through our back-end system, and utilizing DocuSign for all necessary documentation.
Sales Ambassador
Burberry
01.2021 - 04.2022
- Lead a high-performing customer-facing and service-orientated team. Create a culture of continuous improvement by partnering with associates to enhance their selling skills and techniques, driving sales performance and key performance indicators (KPIs). Work with financing options for clients looking to purchase event pieces.
- Skillfully manage customer flow to ensure optimal service levels and maximize sales opportunities, resulting in a high level of client satisfaction and retention. Manage inventory deals with buyers and other stores to continue the flow of necessary items required for business. Create new marketing tactics to bring in clients, leading new offers, visual merchandising, adjusting to market trends, and increasing foot traffic.
- Negotiate with the buying manager to coordinate pieces and work with the boutique using data. Created events for internal members to learn more info about products and policies.
- Number 1 in sales for MTD, QTD, and YTD, beating out goals given by corporate consistently with a million-dollar client book. Assisted in revamping the BOH area, to work more efficiently and effectively in all aspects.
Operations Coordinator
Gucci Inc
Dallas
03.2019 - 08.2020
- Dynamic professional with a proven track record in delivering exceptional customer service and fostering a thriving sales environment. Proficient in optimizing operations through technology integration for enhanced customer experiences.
- Led the implementation of new POS systems and inventory management software. Demonstrated leadership capabilities by effectively overseeing a team to ensure seamless boutique operations. As well as training sessions for team members utilizing supplies and new techniques.
- Excelled in managing inventory across diverse departments, facilitating smooth store-to-store transfers, and consistently meeting inventory deadlines.
- Collaborated closely with senior management to execute front-of-house responsibilities, including floor management, client development, and seasonal rollouts.
- Managed the boutique's REC, BOH paperwork, and deposits and maintained the store in working order by doing the following: Send CC media to our treasury, cycle counts on departments, and supply orders. Using DocuSign when needing sensitive client information for repairs and custom orders.
Visual Leader/ Product Specialist
Apple Inc
Dallas, TX
09.2018 - 01.2020
- Collaborated with the business team to develop innovative strategies for engaging clients through joint ventures, consistently achieving revenue targets, and fostering mutually beneficial relationships.
- Led visual teammates in ensuring a cohesive and visually appealing store environment, ordering fixtures, demos, and visual graphics for the store. Working closely with team members to implement and uphold brand guidelines effectively.
- Provided expert assistance to clients experiencing product/software issues, including troubleshooting and resolving issues with the Apple device line-up. Making sure client information is safe, and locked through while troubleshooting.
- Leveraged programming skills to devise creative solutions for addressing persistent issues, while also imparting knowledge to colleagues on effective problem-solving techniques.
Education
MBA - Electrical & Computer Engineering
University of North Texas
Denton, TX06-2026
Associate of Science - Computer Engineering
Richland Community College
05-2024
Diploma -
Jack E. Singley Academy
06.2018
Skills
- Microsoft 365 Expert- All Applications
- Business Operations/Supervision
- Proficient in team building networks such as; Cucumber, and A3 reports, taking Toyota's LC course
- Experience/Knowledge in Car sales/support field
- Knowledge of Salesforce’s programs: Data Cloud, Tableau, Slack, and AI
- Finance organization & Analytical Skills
- Data/Application Security & Incident Response
- Programming Language Knowledge (Back-End)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Google IT Automation- Python Professional Certificate
Timeline
Web Support Specialist
Toyota TMCC
11.2022 - Current
Operations Manager
Zimmerman
04.2022 - 11.2022
Sales Ambassador
Burberry
01.2021 - 04.2022
Operations Coordinator
Gucci Inc
03.2019 - 08.2020
Visual Leader/ Product Specialist
Apple Inc
09.2018 - 01.2020
MBA - Electrical & Computer Engineering
University of North Texas
Associate of Science - Computer Engineering
Richland Community College
Diploma -
Jack E. Singley Academy
- Google IT Automation- Python Professional Certificate
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