Savannah Meredith
Product Support Specialist / I.T Support
CARSON CITY,NV
Summary
Seeking a position in Information Technology to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible.
Overview
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Product Support Specialist /IT Support
Blank Shirts Inc
CARSON CITY, NV
03.2017 - Current
- Managed Content Data on 7 E-Commerce websites.
- Assisted with the day to day I.T. Operations.
- Familiar with Adobe programs and created media for the sites ans social media.
- Proficient in Windows Server.
- Familiar with SQL Server and Active Directory.
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Patched software and installed new versions to eliminate security problems and protect data.
Web / Marketing Support
Blank Shirts Inc.
Carson City, NV
03.2015 - 09.2017
- Worked with the company's social media platforms (Facebook,
Twitter, Instagram) Helped repair Html & CSS errors Worked with
Google & Bing Adwords Technical Support for the Call center
(User machines and phones).
Customer Service
Blank Shirts Inc
CARSON CITY, NV
10.2009 - 03.2013
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- One call resolution.
- UPS World Ship.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Education
Bachelor of Applied Science in Information Technology - Network Security
UNIVERSITY OF PHOENIX
Reno, NV 05.2012 - 07.2015
Certificate - Cybersecurity
Nevada Technology Academy
Reno, NV 01.2018 - 12.2020
Skills
Comptia A
Adobe Photoshop
Call centerCSSHtmlWindowsNetworking
Problem-solvingSelf StarterTeam PlayerTechnical SupportTroubleshooting
Flexible & Adaptable
Timeline
Certificate - Cybersecurity
Nevada Technology Academy
01.2018 - 12.2020
Product Support Specialist /IT Support
Blank Shirts Inc
03.2017 - Current
Web / Marketing Support
Blank Shirts Inc.
03.2015 - 09.2017
Bachelor of Applied Science in Information Technology - Network Security
UNIVERSITY OF PHOENIX
05.2012 - 07.2015
Customer Service
Blank Shirts Inc
10.2009 - 03.2013