Sean Jamison
Jacksonville
Summary
Focused IT Specialist with 7 years of network system and design experience. Allocates resources and monitors budgetary demands to align IT strategy with corporate goals. Expert troubleshooter and technology leader with high-level skill in IT management.
Overview
9
9
years of professional experience
Work History
Specialist Helpdesk Support
SNI Technology
11.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Helped meet changing demands by recommending improvements to systems or procedures.
IT Specialist
Claire White Mission Inc
06.2019 - 07.2022
- Developed reports, refined user interfaces and prepared programming code in alignment with applicable security controls
- Provided expert technical advice, leadership and direction on IT-related issues
- Monitored and resolved technical communications problems and conducted operational acceptance tests
- Prepared and reviewed equipment and facility specifications in designing networks and systems
- Outlined problems and solutions and apprised management of needs for adopting changing technology
IT Team Lead
Friendship Missionary Baptist Church
01.2016 - 03.2018
- Improved user performance by providing training in hardware and software use
- Helped users via telephone to diagnose and triage problems
- Set specifications for new systems and updates, factoring in input from management, staff and users
- Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software
- Restored performance by completing basic repairs of hardware, software and equipment
- Oversaw network and servers to detect discrepancies and issues
Education
High School - Computer Science
Florida Unschoolers (Home school)
Hobe Sound, FL05.2020
Skills
- Disaster Recovery
- System Upgrades
- Troubleshooting and Diagnostics
- Project Implementation
- Hardware Diagnostics
- Data Recovery
- SCCM
- Windows/Mac OS
- CompTIA A
- Crisis management
- Customer relations
Timeline
Specialist Helpdesk Support
SNI Technology
11.2023 - Current
IT Specialist
Claire White Mission Inc
06.2019 - 07.2022
IT Team Lead
Friendship Missionary Baptist Church
01.2016 - 03.2018
High School - Computer Science
Florida Unschoolers (Home school)
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