CHINEDU OSEMEKE
Englewood,USA
Summary
An analytical, problem-solving, dedicated, and team-oriented individual with 7+ years' experience in providing comprehensive onsite/remote technical support to end users and resolving complex technical issues. I possess a solid background in networking, hardware, application and system troubleshooting, UNIX/Linux administration, email server administration, MS SQL, and MySQL. Equipping end users with the training and knowledge to utilize technological programs and tools to their maximum potential, achieved extensive knowledge in the technical management of IT Infrastructure, ChromeOS, active directory, VPN, macOS, helpdesk application, Microsoft 365, Apple iOS, Android mobile devices, and Windows Server 2019/2022. At Nisa-Garki Hospital Abuja, designed and implemented database solutions, managing large-scale, complex databases that handle over 700 requests per second, skilled in SQL and database management systems with a strong understanding of business problems to develop systems that improve functionality. Talented at working effectively in collaborative and self-motivated environments with strong communication skills and a detail-oriented mindset.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Database/IT Support Specialist
Nisa-Garki Hospital Abuja
Abuja, Nigeria
03.2017 - 09.2024
- Ensured peak performance of networks by maintaining servers and systems.
- Handled extensive support tasks for database challenges within the EHR platform serving a user base of 600+ individuals.
- Conducted maintenance on technology equipment.
- Recommended improvements to enhance technological value.
- Troubleshoot and resolved IT operations and infrastructure including operating systems, security tools, applications, servers, email systems, laptops, printers, phones, security updates, LANs, WANs, desktop computers, software, and hardware
- Configured essential components including hardware and software to establish workstations for over 500 employees.
- Performed various IT responsibilities related to issue logging and tracking on the helpdesk application, inventory control, and strategic planning.
- Ensured ongoing system updates and issue resolutions by working closely with technical vendors.
- Engineered and enacted optimized database frameworks for web platforms, yielding a 40% decrease in query response time.
- Designed effective hospital database systems.
- Executed and oversaw database backup operations.
- Ensured database security through user account management on the Unix/Linux platforms.
- Enhanced operational efficiency across over 15 departments by swiftly addressing system issues.
- Constructed SQL queries to extract records from the Enterprise application database for specialized reports, addressing system issues.
- Replicated data and attached documents for disaster recovery
- Quick resolution of database-related issues
- Managed access rights and privileges for over 600 employees.
- Responded to tier 1, tier 2, and tier 3 support requests from 600+ end-users and patiently walked individuals through basic problem-solving process
- Delivered onsite and remote desktop support to end users, and ensured timely resolution of service desk requests.
- Recorded system details and technical challenges with corresponding solutions, to refer back to in future instances.
- Overseen and maintained the functionality of File Server Replication remotely on Windows Server 2019.
- Reviewed ICT policies and budget proposals.
IT Technician
Apt Pension Funds Managers Limited
Abuja, Nigeria
02.2015 - 03.2017
- Managed access levels for enterprise applications for 50+ employees.
- Evaluated new software and hardware pre-deployment.
- Conducted research to address technical issues.
- Diagnosed and resolved hardware, software, and network problems.
- Partnered with vendors to source replacement parts.
- Set up devices and installed necessary software for more than 50 workstations.
- Contributed to the development and rollout of training initiatives.
- Offered Tier 1 technical assistance directly to more than 50 end users.
- Monitored system performance to identify potential issues
- Oversaw processes to maintain system availability by managing data backups and recoveries.
- Rapidly restored connectivity in response to network faults, ensuring minimal downtime.
- Maintained comprehensive inventory of IT equipment.
Education
Bachelor of Science - Computer Science
University of Port Harcourt
Rivers State, Nigeria01.2013
Skills
- Windows Server 2019
- Windows Server 2022
- SQL
- System and Network Management
- Backup and recovery
- Help desk experience
- Mobile device support
- Issue troubleshooting
- Active Directory management
- Inventory
- Documentation
- Database design
- Database development
- Google Workspace
- Microsoft 365
- Remote Desktop Support
- Technical Equipment Maintenance
- System configuration
- Disaster recovery planning
- Database management
- Database monitoring
- Performance tuning
- Database troubleshooting
- Data warehousing
- Query optimization
- Relational database management
- Database normalization
- Data modeling
- SQL proficiency
- Replication management
- Linux operating system
- Relational databases
- Disaster recovery
- Stored procedures
- Process automation
- ETL development
- Database backup
- Database administration
- Cross-platform skills
- Microsoft SQL
- Database analysis
- Systems administration
- Database performance monitoring
- Error handling
- Security best practices
- User access management
- Database security
- Data governance practices
- ETL processes
- Complex query design
- Data migration
- Normalization techniques
- Visualization tools
- SQL development
- Advanced SQL queries
- Virtualization technologies
- Network administration
- VPN configuration
- Incident management
- IT security management
- Wireless networking
- Remote support capabilities
- Operating systems expertise
- System upgrades
- Network security monitoring
- Performance monitoring tools
- Client relationship building
- Technical documentation
- User training
- Application support
- Software installation
- Server virtualization
- Help desk software
- Server management
- Desktop support
- Hardware maintenance
- Technical equipment inspection
- Mobile device management
- Wireless area networking
- Cloud computing
- Printer troubleshooting
Accomplishments
- Designed and developed a database with MySQL, for an appointment scheduling web application (EaseFlow), for booking doctor appointments, radiology services, and surgical procedures in a healthcare facility of 250,000+ registered patients.
- Designed a database for an on-premises help desk solution.
- Set up and Configured MySQL replication on Ubuntu 16.04 LTS Server as part of a Business Continuity Plan (BCP) for a healthcare facility of over 600 employees in 2022.
- Installed, configured, and managed a self-hosted internal mail server for over 700+ employees in a healthcare facility.
References
Available upon request
Certification
- Google IT Support Professional
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time offPaid sick leaveCompany Culture401k matchSoftware
Microsoft 365
Unix/Linux Operating Systems
Microsoft Operating System
Timeline
Database/IT Support Specialist
Nisa-Garki Hospital Abuja
03.2017 - 09.2024
IT Technician
Apt Pension Funds Managers Limited
02.2015 - 03.2017
Bachelor of Science - Computer Science
University of Port Harcourt
Similar Profiles
Olukayode Akanbi AlfredOlukayode Akanbi Alfred
Caregiver, Special Needs at Garki Hospital AbujaCaregiver, Special Needs at Garki Hospital Abuja
Mariam ChukwujekwuMariam Chukwujekwu
Materials Control Officer at Dantata & Sawoe Construction Company (Nigeria) LTD Nnamdi Azikwe Way, Garki Abuja.Materials Control Officer at Dantata & Sawoe Construction Company (Nigeria) LTD Nnamdi Azikwe Way, Garki Abuja.
Esinulo EjimudoEsinulo Ejimudo
Medical Officer at Police Hospital GarkiMedical Officer at Police Hospital Garki
Danish M. ShaikhDanish M. Shaikh
Medical Laboratory Technician (Core Lab) at Atvivo DiagnosticsMedical Laboratory Technician (Core Lab) at Atvivo Diagnostics
BANUMATHI ADHIMOOLAMBANUMATHI ADHIMOOLAM
Java Tech Lead at Mphasis corporation IncJava Tech Lead at Mphasis corporation Inc