Overview
Work History
Skills
Quote
Summary
Education
Certification
Accomplishments
Work Availability
Work Preference
Affiliations
Software
Languages
Interests
Websites
Timeline
75
Vivian Morgan

Vivian Morgan

Petersburg,VA

Overview

25
25
years of professional experience
2
2
years of post-secondary education

Work History

Systems Engineer and Helpdesk Coordinator

Sycom Technologies-An InterVision Company
Richmond, VA
02.2011 - 03.2025
  • Administer Active Directory, Exchange 2003, Exchange 2010, and M365
  • Repair hardware and software on desktops, laptops, and servers
  • Troubleshoot Windows XP through Windows 11 as well as Servers from NT 3.5 to Server 2019
  • Asset control and inventory database management
  • Team lead in escalation server support
  • Migrate mailboxes from Exchange 2003 to Exchange 2010
  • Produce Exchange metrics for clients and present those metrics at weekly meetings
  • Support Barracuda web and spam filters and Symantec Message Labs spam/virus filters
  • Deploy equipment and educate users in upgrade rollout from XP to Windows 7
  • Build and deploy virtual servers in various virtual environments
  • Image and configure desktops/laptops using SCCM
  • Work with clients to transfer, build, and maintain customer-specific documentation in SharePoint both during onboarding and ongoing through documentation reviews
  • Work with Ninja to recommend and create patching plans for endpoints and servers
  • Work with clients to create roadmaps for upgrading, growth, and compliance
  • Review support desk call recordings
  • Pull case reports/data from Service Now to monitor ticket trends and recommend process improvements to reduce pain points
  • Pull reports/data from Ninja to monitor hardware age, OS and OS patch levels and provide this data to customers

Systems Engineer

Apex Systems
Glen Allen, VA
06.2009 - 02.2011
  • Company Overview: Bank of America (BOA) contract
  • Assist with the migration of Exchange mailboxes into the BOA system
  • Schedule migrations using and SQL database via an Access front end and run Access queries
  • Run migrations through an Access front end
  • Troubleshoot and research migration failures, modifying records when necessary
  • Communicate with schedulers and perform client migration support
  • Manage a small team of contractors during management turnover
  • Edit communication documents into format compatible with automated processes.
  • Communicate with various teams to resolve scheduling issues
  • Create and run weekly ticket reports and monthly inventory reports
  • Bank of America (BOA) contract

Systems Engineer

Planit Technologies
02.2009 - 05.2009
  • Install various monitoring apps on client servers.
  • Install Symantec Antivirus on client servers

Systems Engineer

Sycom Technologies
11.2006 - 02.2009
  • Administer Active Directory both internally and for external clients
  • Administer Exchange 2003 and SharePoint 2007
  • Support server hardware, software and upgrades both internally and for clients remotely and onsite
  • Administer BackupExec versions 9 through 12
  • Administer and update firmware for Barracuda Anti-Spam appliance
  • Install and upgrade laptop and PC hardware Operating Systems, and productivity software
  • Virtualize 2 servers onto an existing ESX system, decommissioning 1 physical server and repurposing another to reduce TOC
  • Provide remote support using RDP and LogMeIn software
  • Provide staff augmentation for client company (multiple sites across multiple states) for user and server support and maintenance
  • Administer Veritas NetBackup and assist with Citrix and RSA administration
  • Maintain and upgrade BackupExec software and perform OS and data backups and restorations
  • Administer and rebuild database for SurfControl Spam Filter software
  • Provide printer, hardware and software support both internally and externally onsite and via phone

Exchange Migration Technician

Apex Systems
06.2005 - 11.2006
  • Company Overview: at Bank of America
  • Work with the Exchange Migration team to monitor and maintain Public Folder Synchronization
  • Migrate public folders from Exchange 5.5 and Exchange 2000 organizations into Exchange 2003
  • Research and resolve migration conflicts. Perform Technical Writing duties as assigned
  • At Bank of America

Systems Engineer

AMC Technologies
02.2005 - 05.2005
  • Install Exchange 2003 and migrate from Exchange 2000
  • Install and configure Windows 2003 server, upgrade server hardware
  • Configure and maintain laptops, install Windows XP and administer Windows 2000 domain
  • Install networked printers and various software packages as necessary

Systems Engineer

City of Hampton
Hampton
08.2002 - 02.2005
  • Administer NT 4.0, Windows 2003 Active Directory, and Exchange 5.5
  • Install and administer enterprise-level Anti-virus, Anti-Spam, and Surf Control
  • Install, maintain and upgrade Windows server hardware and software
  • Maintain server backups using Veritas BackupExec
  • Participate in re-installation and reconfiguration of Exchange 5.5
  • Migrate servers, users, and PCs into an Active Directory
  • Create a 5.5 to Exchange 2003 migration plan
  • Work with department heads and project managers to configure, recommend, and order servers and software
  • Created material and delivered end-user instructions for Anti-spam software and network resources

Information Systems Specialist II

Hampton Roads Transit
11.1999 - 04.2002
  • Administer and perform troubleshooting for Windows NT Network and Exchange Server
  • Configure TCP/IP and DHCP, and migrate DHCP database between servers
  • Troubleshoot software, hardware, and peripherals
  • Install Windows 95, 98, 2000, and Windows NT Workstations and servers and create Cat5 cables
  • Connect PCs to an NT network and a Novell network
  • Install printers, scanners, and network interface cards
  • Research new applications
  • Image machines using Ghost Multicast Server
  • Manage helpdesk using TrackIT software

Skills

  • Cloud computing
  • Configuration management
  • Technical support
  • System troubleshooting
  • User support
  • Operating systems
  • Helpdesk operations
  • Windows 95/98/2000/XP/XP pro/nt
  • Virtualization technologies
  • Requirements gathering
  • Microsoft exchange
  • Backup and recovery
  • Windows server management
  • Program installations
  • Help desk software
  • Hardware troubleshooting
  • System monitoring
  • Disaster recovery
  • Patch management
  • Server management
  • Active directory
  • Server and system administration
  • Systems deployment
  • Microsoft Office Suite
  • System upgrades
  • User access management
  • Incident management
  • Capacity planning
  • Troubleshooting and maintenance
  • End-user training
  • Software installation

Quote

Before enlightenment: chop wood, carry water. After enlightenment: chop wood, carry water.
Zen Buddhist saying

Summary

Accomplished IT professional with over 25 years of experience in system engineering, server administration, and technical support. Adept at streamlining processes, improving team efficiency, and enhancing IT operations across various industries. Proven ability to lead teams, implement innovative solutions, and optimize system performance. Skilled in server management, endpoint security, Exchange administration, and IT service coordination, with a strong commitment to delivering high-quality technical support and customer service. Recognized for problem-solving, documentation development, and cross-functional collaboration. Holds multiple Microsoft certifications, demonstrating expertise in Windows Server, Exchange, and Azure technologies.

Education

Bachelor of Arts - English Literature

Christopher Newport University
Newport News, VA
08.1990 - 04.1992

Certification

MCSE, NT4 (ret)

AZ-900

Zerto Certified Engineer

Accomplishments

  • Supervised team of 5 staff members.
  • Documented and resolved docking station failures which led to reduction in cost of ownership.
  • Evaluated, tested, and verified customer documentation for support team

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Work-life balancePersonal development programsPaid time offPaid sick leaveHealthcare benefitsWork from home optionCareer advancement

Affiliations

  • Society for Creative Anachronism

Software

Microsoft Office Suite

NinjaOne

ServiceNow

ITGlue

Symantec Backup Exec

Languages

English
Native or Bilingual

Interests

History

Home Improvement

Needlework

3D Printing

Timeline

Systems Engineer and Helpdesk Coordinator

Sycom Technologies-An InterVision Company
02.2011 - 03.2025

Systems Engineer

Apex Systems
06.2009 - 02.2011

Systems Engineer

Planit Technologies
02.2009 - 05.2009

Systems Engineer

Sycom Technologies
11.2006 - 02.2009

Exchange Migration Technician

Apex Systems
06.2005 - 11.2006

Systems Engineer

AMC Technologies
02.2005 - 05.2005

Systems Engineer

City of Hampton
08.2002 - 02.2005

Information Systems Specialist II

Hampton Roads Transit
11.1999 - 04.2002

Bachelor of Arts - English Literature

Christopher Newport University
08.1990 - 04.1992

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Vivian Morgan