Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Vaughn Williams

San Bernardino,CA

Summary

IT Analyst with an experienced background in developing, testing, and deploying systems that are used within the organization. Extensive experience in problem solving as well as communication. Proficient in Word, Excel, Power BI(In progress), etc. Currently possess Comptia Security+ certification while also in pursuit of Cysa+.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Analyst

My Freight Staff
05.2021 - 12.2022
  • Primary support for over 250 remote users and troubleshooted any issues with their devices or software
  • Implemented new software that would be used across all users
  • Created SOPs that instructed companies on how to use certain software and solve common issues that they would come across
  • Was able to close 85% of tickets without escalation
  • Tasked with deadlines to implement and rollout new software to users
  • Setup a virtual workspace in order to prevent users from mishandling client’s information
  • Onboarding and Offboarding of users in Office 365 and Azure Active Directory
  • Was able to develop solutions to a vast amount of complex problems of 250 users
  • Remotely trained groups of users on how to install and operate software
  • Skills: Troubleshooting, Customer Service, Azure Active Directory, Office 365

CSUSB Technology Support Center Assistant

California State University of San Bernardino
09.2019 - 06.2020
  • Installed and configured software and drivers on student devices
  • Troubleshoot any issues with student devices and provided viable solutions
  • Assisted students in installing and configuring different versions of Windows OS
  • Provided training to students and staff on how to fully operate software and operating systems
  • Responsible for adding and removing students from databases

Starbucks, Barista
06.2015 - 08.2019
  • Employee of the Quarter
  • Created hand-crafted beverages to a strict set of standards
  • Demonstrated excellent customer service
  • Inventory audits and stock management
  • Use of stringent food safety procedures to ensure compliance with local law
  • Training and developing of new baristas
  • Setting up the design of the store

Education

Network & Security l Cyber Security | Database Management & Policies|Penetration Testing -

Bachelor of Information Systems and Technology - Cyber Security

California State University of San Bernardino

Skills

  • Determined Problem Solver
  • Analytical
  • Quick Learner
  • Multi-tasker
  • Team Oriented
  • Office 365
  • Onboarding/Offboarding
  • Power Bi
  • Active Directory
  • Windows
  • Comptia Security
  • Cysa(In Progress)

Accomplishments

  • Virtual Workspace
  • Setup a Virtual workspace for users in order to protect the clients from the users mishandling their data
  • Packet Sniffer
  • Used wireshark to monitor and analyze data passing through the network on virtual machines
  • Confidential Payment
  • Implemented a payment system in which employees can all pay from one account, but all transactions can be monitored and traced

Certification

Comptia Security+

Comptia CySa+ (In Progress)

Timeline

IT Support Analyst

My Freight Staff
05.2021 - 12.2022

CSUSB Technology Support Center Assistant

California State University of San Bernardino
09.2019 - 06.2020

Starbucks, Barista
06.2015 - 08.2019

Network & Security l Cyber Security | Database Management & Policies|Penetration Testing -

Bachelor of Information Systems and Technology - Cyber Security

California State University of San Bernardino

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