Edlin Quinonez
San Antonio,TX
Summary
Qualified managerial professional with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Office Manager
La-Z-Boy Furniture Galleries
11.2021 - Current
- Worked directly with walk-in, online, and telephone customers to help determine and supply them parts, accessories, and safety off-road and street gear
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed and implemented comprehensive training program manuals for new hires and new sales system, improving efficacy and efficiency of utilization into the team thus improving productivity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Parts & Motorcycle Safety Gear Sales Consultant
Wild West Motoplex
09.2020 - 06.2021
- Worked directly with walk-in, online, and telephone customers to help determine and supply them parts, accessories, and safety off-road and street gear
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Reconciled discrepancies between physical stock counts and electronic records, maintaining accurate inventory data at all times.
Cashier
The Home Depot
04.2019 - 07.2020
- Provided fast, friendly customer service at the point of purchase accurately processing checkout transactions
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Accountant, Payroll Coordinator & Human Resources
Desperado Harley-Davidson & Mad Boar Harley-Davidson
07.2019 - 02.2020
- Made bank deposits and payments to various accounts and updated corresponding data entry files
- Manually calculated commissions for employees and department heads and input results into payroll accounting software
- Provided dedicated support and guidance to all departments in regard to job postings in various platforms, offer letter requests, employee onboarding and exits
- Maintained and protected confidential employee data with utmost scrutiny, judgement and care
Apparel & Motorcycle Safety Gear Sales Consultant
Desperado Harley-Davidson
03.2019 - 06.2019
- Worked directly with walk-in and telephone customers to help determine and supply them apparel and safety gear
- Received and processed merchandise from distributors, checked merchandise against purchase invoices, logged it into inventory and prepared it for the showroom floor
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Assistant Fitness Director
Ultra Body Fitness
12.2018 - 03.2019
- Provided one-on-one training sessions to current gym members to generate leads to gain new clientele for trainers
- Sold personalized training packages and placed gym members with a trainer that would best suit their needs
- Streamlined administrative tasks for better efficiency in daily operations.
- Evaluated member progress through periodic assessments and adjusted their training programs accordingly for optimal results.
- Monitored gym usage patterns to identify opportunities for enhancing member experience or making operational adjustments as needed.
- Facilitated communication between members and fitness staff, addressing concerns and resolving issues promptly.
Front Desk Receptionist & Membership Consultant
24 Hour Fitness
11.2015 - 06.2016
- Provided clerical support by handling incoming phone calls, scheduling meetings and appointments, maintained guest membership records
- Greeted each member as they walked in and check them into the system for current enrollment verification
- Gave tours of facility to potential new members and personally escorted them to available salesmen to complete enrollment process
Independent Contract Teacher
After School to Achieve
09.2013 - 09.2014
- Instructed and supplied lesson plans for Reading, Math, Science, and Art classes for a maximum of 20 students per class in various school districts in Harris County from Pre-k to 9th grade
- Fostered strong communication skills among students through debates, presentations, role-plays, and other collaborative activities.
- Strengthened students'' critical thinking skills through problem-solving tasks and group projects.
- Promoted a safe and inclusive classroom environment where all students felt valued and respected.
- Supported the professional development of fellow teachers by sharing resources, ideas, and best practices at staff meetings.
- Boosted classroom engagement by incorporating interactive and hands-on activities in lesson plans.
Education
Certified Drafter II - Drafting
Houston Community College
Houston, TX08.2018
Certified Drafter I - Drafting
Houston Community College
Houston, TX07.2015
Skills
- Bi-Lingual: Spanish
- MS Office
- Excel
- Outlook
- Mac OS
- Detail-oriented
- Time management
- Accounting and bookkeeping
- Problem-solving
Timeline
Office Manager
La-Z-Boy Furniture Galleries
11.2021 - Current
Parts & Motorcycle Safety Gear Sales Consultant
Wild West Motoplex
09.2020 - 06.2021
Accountant, Payroll Coordinator & Human Resources
Desperado Harley-Davidson & Mad Boar Harley-Davidson
07.2019 - 02.2020
Cashier
The Home Depot
04.2019 - 07.2020
Apparel & Motorcycle Safety Gear Sales Consultant
Desperado Harley-Davidson
03.2019 - 06.2019
Assistant Fitness Director
Ultra Body Fitness
12.2018 - 03.2019
Front Desk Receptionist & Membership Consultant
24 Hour Fitness
11.2015 - 06.2016
Independent Contract Teacher
After School to Achieve
09.2013 - 09.2014
Certified Drafter II - Drafting
Houston Community College
Certified Drafter I - Drafting
Houston Community College
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