Edline Jean Francois
Elizabeth,PA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate Specialist
Gymshark
Miami, FL
02.2023 - 03.2024
- Exceeded monthly sales targets by an average of 20% through effective upselling and cross-selling techniques.
- Developed strong product knowledge to assist customers with their purchasing decisions.
- Implemented merchandising strategies that increased store traffic and sales.
- Conducted customer feedback surveys to improve service quality and product offerings.
Customer Service Representative Team Lead
TopGolf
Miami, FL
04.2021 - 06.2022
- Managed inbound and outbound calls, emails, and chats to resolve customer inquiries and complaints efficiently.
- Achieved a 95% customer satisfaction rating by providing timely and effective solutions.
- Trained and mentored new hires on customer service protocols and software usage.
- Utilized CRM software to track customer interactions and ensure follow-up.
Education
Marketing - Business Marketing
Broward College
Fort Lauderdale, FLSkills
Customer Service**: Conflict resolution, active listening, empathy, patience
- **Sales**: Sales techniques, product knowledge, upselling, cross-selling, lead generation
- **Communication**: Verbal and written communication, presentation skills, interpersonal skills
- **Technical Proficiency**: CRM software (Salesforce, Zendesk), Microsoft Office Suite, POS systems
- **Problem Solving**: Analytical thinking, solution-oriented, decision-making
Digital Marketing (SEO, PPC, Social Media)
- Market Analysis and Research
- Campaign Strategy and Execution
- Brand Development and Management
- Lead Generation and Conversion
- Customer Retention Strategies
- Team Leadership and Development
- Data Analysis and Reporting
- Excellent Communication and Creativity
Accomplishments
Results-driven marketing agent with over 4 years of experience in developing and executing strategic marketing campaigns. Proven track record in increasing brand awareness, driving online sales, and enhancing customer engagement. Skilled in digital marketing, market analysis, and team leadership.
Certification
- Google Analytics Certified
- Facebook Blueprint Certification
- HubSpot Inbound Marketing Certification
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate Specialist
Gymshark
02.2023 - 03.2024
Customer Service Representative Team Lead
TopGolf
04.2021 - 06.2022
Marketing - Business Marketing
Broward College
- Google Analytics Certified
- Facebook Blueprint Certification
- HubSpot Inbound Marketing Certification