Edmond Crabtree
Murfreesboro,TN
Summary
10 Year combat veteran driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
IT Support Technician
Tennessee Colleges Of Applied Technology
01.2022 - 12.2022
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
- Maintained and repaired facilities, equipment and tools.
- Achieved management recognition by designing and implementing special project during internship.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Provided technical support to campus staff
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Answered questions and provided information to customers about new software or hardware
- Assigned system permissions and set up computers to assist with onboarding new students
Technical Support Specialist
Convergys, AT&T
01.2014 - 08.2014
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed high levels of call flow and responded to cellular technical support needs
Education
Bachelor of Science - Information Technology Project Management
Lipscomb University
Nashville, TN05.2024
IT Network Specialist Certificate - Computer And Information Sciences
Tennessee College of Applied Technology - Nashville
Nashville12.2022
Associate of Science - Computer And Information Sciences
Ocean County College
Toms River, NJ05.2021
Skills
- Team Collaboration
- Notebook Computers
- Attention to Detail
- Work Planning and Prioritization
- Student Engagement
- Customer Service
- Microsoft 365
- Software and Hardware Installation
- Critical Thinking
- User Support and Troubleshooting
Certification
Comptia A+ Certified
Timeline
IT Support Technician
Tennessee Colleges Of Applied Technology
01.2022 - 12.2022
Technical Support Specialist
Convergys, AT&T
01.2014 - 08.2014
Bachelor of Science - Information Technology Project Management
Lipscomb University
IT Network Specialist Certificate - Computer And Information Sciences
Tennessee College of Applied Technology - Nashville
Associate of Science - Computer And Information Sciences
Ocean County College
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