EDMOND GYIMAH BOATENG
Columbus,OH
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
18
18
years of professional experience
Work History
Account Manager, Public Sector
Telecel Ghana Limited
Greater Accra
05.2019 - 09.2025
- Drove profitability and revenue growth by identifying customer needs and aligning offerings accordingly.
- Engaged in routine business reviews with clients to gain insights into their needs and ensure product alignment.
- Oversaw the integration of support services and management teams to ensure alignment with account performance targets and meet customer expectations.
- Facilitated meaningful conversations with customers to effectively uncover and understand their needs and requirements.
- Analyzed customer interactions to identify upselling and cross-selling opportunities for enhanced account growth.
- Directed portfolio of 12 key accounts to enhance customer satisfaction and ensure long-term retention.
Red Government Sales Executive
Vodafone Ghana Ltd
Accra
09.2016 - 04.2019
- Presented product demonstrations at trade shows, conferences, and other events.
- Resolving all customer complaints on red government accounts
- Monitoring and evaluating all risks associated with the ready-for-work activities in the public sector.
- Ensured compliance with sales policies, practices, and legal requirements.
Corporate Marketing Executive
Krif-Ghana Limited
03.2016 - 08.2016
- Listening to customer requirements and presenting appropriately to make a sale
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Cold calling to arrange meetings with potential customers to prospect for new business
- Responding to incoming email and phone enquiries
- Gathering market and customer information
- Representing their company at trade exhibitions, events and demonstrations
- Negotiating on price, costs, delivery and specifications with buyers and managers
Administrative/Marketing Manager (Project Spartan)
Skills Matrix Ghana Ltd
05.2015 - 02.2016
- Maintained and developed a computerised client and prospect database
- Planned and carried out direct marketing activities to agreed targets and achieved goals for revenue and sales
- Carried out market research, competitor and clients surveys
- Respond to and followed up on sales enquiries by email, telephone, and personal visits
Experience Center Agent
Teletech Ghana (Vodafone Gh.)
09.2012 - 11.2014
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Identified opportunities to upsell additional products or services when appropriate.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Revenue Supervisor (National Service)
Ledzokuku-Krowor Municipal Assembly
10.2007 - 12.2009
- Ensured that daily cash records were accurate and complete to be assessed by the accounts department
- Earnestly monitored the Teshie-Nungua Municipality under limited resources and provided accurate data on poor structures for proper scrutiny
- Carefully filed confidential files for easy retrieval that boosted productivity
- With my ability to provide assistance and collaborate effectively I encouraged other colleagues to meet set targets which enhanced the revenue department performance
Education
BSc - Marketing
Ghana Institute of Management And Public Administration (GIMPA)
Accra, Ghaana05-2012
HND - Marketing
Accra Technical University
Accra, Ghana08-2007
SSSCE - Business Studies
Accra Academy
Accra, Ghana06-2003
Skills
- Client relationship management
- Account relationship development
- Strategic sales forecasting
- Negotiation expertise
- Sales revenue increase
- Retention strategy development
- Cross-functional teamwork
- Customer onboarding
Accomplishments
- Achieved 76% in acquisition in FY 24/25
- Achieved 105% in revenue performance in FY 24/25
- 2nd Best National Salesperson (Corporate) 2019/2020
Languages
English
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager, Public Sector
Telecel Ghana Limited
05.2019 - 09.2025
Red Government Sales Executive
Vodafone Ghana Ltd
09.2016 - 04.2019
Corporate Marketing Executive
Krif-Ghana Limited
03.2016 - 08.2016
Administrative/Marketing Manager (Project Spartan)
Skills Matrix Ghana Ltd
05.2015 - 02.2016
Experience Center Agent
Teletech Ghana (Vodafone Gh.)
09.2012 - 11.2014
Revenue Supervisor (National Service)
Ledzokuku-Krowor Municipal Assembly
10.2007 - 12.2009
HND - Marketing
Accra Technical University
SSSCE - Business Studies
Accra Academy
BSc - Marketing
Ghana Institute of Management And Public Administration (GIMPA)
Extra Activities And National Programs
- Member of Professional Marketers Association of Ghana Students (PROMAGS)
- 2010 Population and Housing Census Enumerator
- 2016 Presidential and Parliamentary Elections NRLO
References
- Gen. Matthew Essien, Director General - Communication (GAF), 0244279595/0501632296
- Mrs. Florence Mensah Akakpo, Career Developer, LDS Employment Resource Center, PMB CT 209, Cantonments, Accra, +233-245-812557, +233-202-432025
- Mr. Felix Adu-Gyamfi, Operations Officer, Andev Company Ltd, Tema, 0244366380
Hobbies and Interests
- Reading
- Listening to music
- Playing football
- Interacting with people
Internship
Universal Merchant Bank Ghana Limited, Customer Service Representative, 06/01/11, 11/30/11, Selling of Merchant Bank Ghana's electronic products., Carried out routine customer satisfaction surveys and recorded responses on a timely basis that minimised data entry errors., Created a serene atmosphere for smooth operation by attending to customers promptly; minimising queues completely., Interacted with customers to identify their needs and solved immediate problems whenever necessary.
Personal Information
- Health Status: good health history
- Date of Birth: 03/08/84
- Marital Status: single
Education
false