Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edmund Goo

Honolulu,HI

Summary

Proven Security Supervisor with a track record of enhancing safety and reducing incidents at Rehab Hospital of the Pacific. Skilled in CCTV monitoring and crisis management, I excel in developing effective security policies and leading teams to achieve a 40% improvement in incident response times. Known for exceptional organizational skills and a commitment to workplace safety, I ensure a secure environment for all. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Unit Clerk position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

28
28
years of professional experience

Work History

Security Agent

Aston Executive Centre
02.2021 - Current
  • Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
  • Assisted in the development and implementation of security policies, procedures, and protocols to improve overall safety.
  • Utilized advanced technology tools like metal detectors or X-ray machines effectively to screen incoming packages or individuals entering facilities.
  • Enhanced facility security by conducting regular patrols and monitoring CCTV systems.
  • Ensured compliance with regulatory standards by enforcing property rules consistently among all individuals present onsite.
  • Reduced theft incidents by implementing strict access control measures for employees and visitors.
  • Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
  • Addressed workplace violence incidents swiftly by de-escalating situations and coordinating with appropriate authorities when required.
  • Documented incident reports accurately to support management decisions and external investigations as needed.
  • Maintained a safe environment for staff and customers through proactive surveillance of potential threats.
  • Provided excellent customer service while maintaining vigilance for suspicious behavior or activities within premises.
  • Improved overall site security with timely identification of vulnerabilities through detailed inspections and audits.

Security Supervisor

Rehab Hospital of the Pacific
01.1997 - 12.2020
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Collaborated with management to develop security policies and procedures.
  • Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
  • Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
  • Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
  • Implemented state-of-the-art access control system, significantly improving management of entry points.

Sales Associate

Sears
11.2010 - 01.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Education

Associate of Arts - OSHA

Honolulu Community College
Honolulu, HI

High School Diploma -

Roosevelt High School
Honolulu, HI
06.1990

Skills

  • First Aid Certified
  • Customer Service
  • Honest and Dependable
  • Multitasking Abilities
  • Excellent Communication
  • Effective Communication
  • Data Entry
  • Visitor screening
  • CPR Certified
  • Organizational Skills

Languages

Chinese (Cantonese)
Professional Working

Timeline

Security Agent

Aston Executive Centre
02.2021 - Current

Sales Associate

Sears
11.2010 - 01.2012

Security Supervisor

Rehab Hospital of the Pacific
01.1997 - 12.2020

Associate of Arts - OSHA

Honolulu Community College

High School Diploma -

Roosevelt High School

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