EDMUNDO GALINDO
El Centro,USA
Summary
Upbeat individual known for courteously speaking with public callers to understand what types of services are required. Highly communicative with the ability to remain composed in very stressful situations. Confident and highly organized individual, Who can smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers.
Overview
27
27
years of professional experience
Work History
Senior Customer Service Representative
FIS Global
02.2022 - Current
- Completed retirements and wealth transfers and 529 training
- Mentored junior representatives, fostering professional development and improving team performance.
- Implemented process improvements that streamlined operations and reduced response times.
- Provided bilingual support to customers, ensuring clear communication and resolution of inquiries for our spanish speaking shareholders.
- Managed customer complaints with empathy, fostering positive relationships and improving satisfaction ratings.
Customer Service Representative
Franklin Templeton
11.2021 - 02.2022
- Trained new team members on customer service protocols and best practices for optimal performance.
- Developed training materials to ensure consistency in responses across customer service representatives.
- Managed high-volume call queues while maintaining professional communication standards.
- Fielded shareholder and financial advisors calls processing liquidations,exchange's and purchases among other requests.
- Collaborated with cross-functional teams to improve service delivery and operational efficiency.
Public Safety Dispatcher
California Highway Patrol
07.2019 - 12.2019
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response
- Requested law enforcement, fire and ambulance services for various emergency calls, including fires and auto accidents
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene
- Handled approximately 60 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery
Automotive Dispatcher
El Centro Motors
04.2012 - 07.2019
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Distribute and keep track of repair orders to twelve technicians
- Disburse and retrieve special tools from technicians on a daily basis
- Counsel employees about work related issues and assist employees to correct job skill deficiencies
- Examine completed repair orders for accuracy and completion
- Maintain a log of shop workload and which repair orders go to which technicians
- Secure shop at the end of the day and make sure all machinery is turned off and ready to use the next day
Service Advisor
El Centro Motors
06.1998 - 04.2012
- Handled customer issues with confidence, using Experience to provide effective resolution
- Initiate automotive repair orders with customers by ascertaining performance problems and service requests
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Collect cash payments from customers
- Building and maintaining a strong customers relationship and keeping customer relationship and keeping customers abreast of estimates and any changes regarding repairs via telephone and email
Education
High School Diploma -
Central Union High School
El Centro, CA06.1993
Certified Luthier - Guitar Building And Repair
Roberto-Venn School of Luthiery
Phoenix, AZ02.1996
Skills
- Professional Telephone Demeanor
- Problem-solving
- Ability to Work Under Pressure
- Self-motivation
- Time Management
- Bilingual
Timeline
Senior Customer Service Representative
FIS Global
02.2022 - Current
Customer Service Representative
Franklin Templeton
11.2021 - 02.2022
Public Safety Dispatcher
California Highway Patrol
07.2019 - 12.2019
Automotive Dispatcher
El Centro Motors
04.2012 - 07.2019
Service Advisor
El Centro Motors
06.1998 - 04.2012
Certified Luthier - Guitar Building And Repair
Roberto-Venn School of Luthiery
High School Diploma -
Central Union High School
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