Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edna Ballesteros

Grapevine

Summary

Accomplished Coordinator DOD Service Recovery and Customer Service Representative at American Airlines, adept in data entry and relationship building. Excelled in enhancing customer satisfaction and team productivity, demonstrating a proven ability to adapt and excel in high-stress situations. Skilled in both customer service and efficient work planning, consistently delivering results beyond expectations.

Overview

28
28
years of professional experience

Work History

Coordinator DOD Service Recovery

American Airlines
03.2019 - Current


  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Coordinator DOD Service Recovery

American Airlines
10.2018 - 03.2019


  • Gathered and organized materials to support operations.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Representative

American Airlines
01.1997 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Trained new personnel regarding company operations, policies and services.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Spanish Interpreter

AMR Services
08.1996 - 09.1998
  • Interpreted spoken and written languages other than English and vice versa.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Facilitated communication between law enforcement personnel and individuals.
  • Facilitated smoother travel experiences for Spanish-speaking tourists by interpreting at airport.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

No Degree - Elementary Education

Southwest Texas Junior College
Uvalde, TX

High School Diploma -

Del Rio High School
Del Rio, TX
05-1990

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building

Languages

Spanish
Native or Bilingual

Timeline

Coordinator DOD Service Recovery

American Airlines
03.2019 - Current

Coordinator DOD Service Recovery

American Airlines
10.2018 - 03.2019

Customer Service Representative

American Airlines
01.1997 - 03.2019

Spanish Interpreter

AMR Services
08.1996 - 09.1998

No Degree - Elementary Education

Southwest Texas Junior College

High School Diploma -

Del Rio High School

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Edna Ballesteros