Edna Dias Ferreira Da Silva
Olathe,KS
Summary
Dynamic and dedicated professional with experience as an Assistant Teacher at Home Daycare, skilled in lesson planning and parent-teacher communication. Proven ability to foster cognitive development and enhance classroom engagement, while effectively managing behavior and promoting positive interactions among children. Committed to creating nurturing learning environments that inspire growth.
Overview
41
41
years of professional experience
Work History
Assistant Teacher
Home Daycare
07.2023 - 12.2025
- Assisted in developing and implementing age-appropriate lesson plans for diverse learning styles.
- Facilitated daily activities that promote cognitive and social development among children.
- Collaborated with parents to discuss children's progress and address any concerns effectively.
- Maintained a clean, safe, and nurturing environment conducive to learning and exploration.
- Monitored children's behavior and provided guidance to ensure positive interactions and conflict resolution.
- Organized educational materials and resources to enhance classroom engagement and creativity.
Housekeeping Supervisor
Owner-Operator
10.2008 - 01.2018
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and protocols.
- Trained and mentored staff on efficient cleaning techniques and safety procedures.
- Developed and implemented workflow improvements, enhancing team productivity and service quality.
- Conducted regular inspections to maintain high levels of cleanliness and sanitation across properties.
- Coordinated scheduling for housekeeping staff, ensuring adequate coverage for peak periods and special events.
- Resolved customer inquiries and concerns promptly, fostering a positive guest experience through attentive service.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Cook
Winstead 's
05.1998 - 10.2003
- Prepared diverse menu items following recipes and presentation standards.
- Maintained high standards of cleanliness and organization in kitchen areas.
- Collaborated with team to ensure timely service during peak hours.
- Trained new staff on food safety protocols and cooking techniques.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
- Prepared high-quality dishes following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen stations to uphold health and safety standards.
- Trained new kitchen staff on food preparation techniques and efficient workflow practices.
- Facilitated communication between front-of-house and back-of-house teams to optimize dining experience.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
Banking Assistant
Bradesco Bank
03.1985 - 02.1995
- Processed customer transactions efficiently, ensuring adherence to banking regulations and policies.
- Assisted clients with account inquiries, fostering strong relationships through excellent communication skills.
- Supported loan processing by gathering necessary documentation and ensuring compliance with internal guidelines.
- Maintained accurate records of daily transactions, contributing to overall data integrity and reporting accuracy.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
Education
High School Diploma -
Fundacao Bradesco
Osasco, Sao Paulo11-1988
Skills
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Assistant Teacher
Home Daycare
07.2023 - 12.2025
Housekeeping Supervisor
Owner-Operator
10.2008 - 01.2018
Cook
Winstead 's
05.1998 - 10.2003
Banking Assistant
Bradesco Bank
03.1985 - 02.1995
High School Diploma -
Fundacao Bradesco