Cynthia Sedgwick
Olathe,KS
Summary
Dedicated Deli Manager with a proven track record in overseeing daily operations, enhancing customer satisfaction, and managing inventory efficiently. Skilled in staff training and schedule management to ensure peak performance and service quality.
Overview
5
5
years of professional experience
Work History
Deli Manager
McKeever's Price Chopper
Olathe, KS
08.2024 - Current
- Managed daily operations of deli department to ensure smooth workflow.
- Supervised deli staff to ensure efficient customer service.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a professional manner.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Ordered necessary deli supplies to maintain stock levels.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Coached staff on strategies to enhance performance and improve customer relations.
Customer Service Representative
The UPS SDtore
Olathe, KS
04.2021 - 08.2024
- Assisted customers with inquiries about shipping options and pricing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
Education
Accounting Certificate - Accounting/ Medical
Wright Career College
Overland Park, KS02-2001
Skills
- Food safety
- Inventory management
- Staff supervision
- Ordering supplies
- Schedule management
- Customer relationship management
- Attention to detail
- Multitasking
- Verbal and written communication
Timeline
Deli Manager
McKeever's Price Chopper
08.2024 - Current
Customer Service Representative
The UPS SDtore
04.2021 - 08.2024
Accounting Certificate - Accounting/ Medical
Wright Career College