Edna Diaz
Meadows Place,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Billing collector
Bellaire ER
Bellaire, TX
07.2024 - Current
- Processed payment transactions
- Coordinated appeals process to resolve claim issues
- Analyzed claim denials to identify and address root causes
- Rebilled out claims
- Took Patient payments
- Called insurances to follow up on claims
- Processed IDR/TDI requests
- Managed correspondence with clients
- Insurance verification
- Insurance Eligibility
- Reviewed explanation of benefits
- Negotiated with third party
- Uploaded medical charts and sent them off to get coded
- Converted physical records to digital format
- Collaborate MD
- Echo
- Registration
- Viant
- Multiplan
- Naviguard
- CMR
- Answered phone calls
store lead
children's place
Stafford, TX
03.2023 - Current
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adjusted staffing levels and operational priorities to maintain productivity.
- Developed talent by training associates and providing in-the-moment coaching.
- Partnered with Store Manager to address performance concerns with associates.
- Supported and participated in company training and development initiatives to enhance team skills.
- Foster a positive work environment and provide direct, objective feedback in a timely manner.
- Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process.
- Motivated and inspired associates to foster brand loyalty and a positive store environment for customers.
- Support the management team to maximize productivity through operational and product knowledge, customer service and participating in and completing key store initiatives.
- Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Processed employee payroll on a weekly basis, ensuring accurate and timely payments.
- Adjusted employee schedules based on current business conditions to optimize staffing levels.
- Represent the company in a professional and positive manner.
- Skills: Customer service, Communication skills, Time management, Phone Etiquette
Education
Certification - medical coding and billing
The collage of healthcare professional
Houston, TXHighschool Diploma -
Sharpstown Highschool
Houston, TXSkills
- Claims negotiations
- Insurance verification
- Payment posting
- Appeals
- Call follow-up
- Scheduling efficiency
- Negotiation tactics
- Customer service
- Team collaboration
- Problem solving
- Verbal communication
Timeline
Billing collector
Bellaire ER
07.2024 - Current
store lead
children's place
03.2023 - Current
Certification - medical coding and billing
The collage of healthcare professional
Highschool Diploma -
Sharpstown Highschool