Edna Edwards
New Albany,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the HVAC industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead
Parker
03.1977 - Current
I have worked in many capacities through my journey in The HVAC business. Listed below.
Customer Service Team Lead
Warehouse Manager
Shipping Supervisor
Customer Service Manager
Traffic Assistant
Scheduling
Loader in the Shipping Department
Assembly in the Pleat Department
Assembly in the Disposable department
Education
High School Diploma -
New Albany High School
New Albany, IN06.1976
Skills
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
Accomplishments
I received the Employee Excellence award for Customer Service and Warehouse Management.
I have taken Excel Classes in the Parker Learning tool.
Certification
HPT Coach
Notary Public
Timeline
Customer Service Team Lead
Parker
03.1977 - Current
High School Diploma -
New Albany High School
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