Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

EDNA PURNELL-HILL

Starkville,Ms

Summary

Dynamic professional with extensive experience at Community Counseling, excelling in client support and documentation. Proven ability in Microsoft Office and exceptional verbal communication skills. Recognized for enhancing client safety and well-being while fostering strong relationships with team members and clients, ensuring a supportive and efficient environment.

Overview

3
3
years of professional experience

Work History

Supervised Living Aide

Community Counseling
West Point, Mississippi
07.2025 - Current
  • Assisted clients with daily living activities and personal care.
  • Maintained accurate documentation of client interactions and services provided.
  • Monitored client progress and reported observations to the counseling team.
  • Implemented safety protocols during client activities to ensure a secure environment.
  • Assisted in meal prep and medication dispensing if needed.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Performed linen washing, dishwashing, vacuuming, dusting, and mopping.

Technical Support

Teleperformance
07.2023 - 07.2025
  • Provided technical support and maintenance for existing applications.
  • Provided technical support and advice to customers.
  • Assisted customers with technical support for software products.
  • Provided technical support for store personnel when needed.
  • Provided technical support and troubleshooting assistance for customers.
  • Provided technical support for customer service representatives.
  • Provided technical support and troubleshooting assistance when needed.

Bus Monitor

ICS Head Start
03.2023 - 07.2023
  • Communicated effectively with parents regarding transportation schedules.
  • Reported any incidents or concerns to management promptly.
  • Provided support for special needs children during transportation.
  • Maintained cleanliness and organization within the bus area.
  • Accompanied driver and children on bus route to keep students safe and protected.
  • Helped drivers monitor and manage student actions to maintain bus safety.
  • Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
  • Spoke directly with each student to understand pressing needs, concerns or fears.
  • Explained bus rules to inform and educate passengers on policies and protocols.
  • Implemented process to make sure students exited at correct stop and to proper guardians.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Ensured safety and order during daily bus rides for children.
  • Assisted children in boarding and exiting buses securely.

Supervised Living Aide

Community Counseling Services
07.2022 - 07.2023
  • Assisted with purchasing food, transported to doctors appointments and program, assisted with taking medication.
  • Assisted clients with daily living activities and personal care tasks.
  • Maintained accurate records of client interactions and service delivery.
  • Communicated client needs effectively to the counseling team for better support.
  • Provided clients with emotional support and companionship.
  • Assisted in meal prep and medication dispensing if needed.
  • Performed hands-on service tasks in assigned areas to successfully fulfill goals and objectives.
  • Helped maintain a safe learning environment by enforcing rules and regulations set forth by the school district.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Performed linen washing, dishwashing, vacuuming, dusting, and mopping.
  • Collaborated with other aides, teachers, and administrators to develop strategies for student success.
  • Assisted with maintaining orderly physical environment conducive to optimal growth, health and safety.

Production Worker

Yokohoma Tires
12.2022 - 03.2023
  • Operated various machines to manufacture inner tire line components.
  • Operated machinery to assemble tire components efficiently.
  • Collaborated with team members to streamline production processes.
  • Maintained a clean and organized work area following safety protocols.
  • Monitored equipment performance and reported issues to supervisors promptly.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Communicated with team members regarding tasks assigned during shift.
  • Assisted in setting up production lines for manufacturing processes.
  • Monitored production line operations to ensure efficiency and accuracy.

Education

Associate of Liberal Arts -

East Mississippi Community College
Mayhew, MS
05.2005

High School -

Starkville High School
Starkville, Ms
05.1997

Skills

  • Microsoft Office software
  • Word processing
  • Presentation design
  • Spreadsheet management
  • Verbal communication
  • Nonverbal communication
  • Interpersonal skills
  • Customer service excellence
  • Office etiquette
  • Telephone proficiency
  • Computer literacy
  • Fax operation
  • Printer usage

References

Available Upon Request

References

References available upon request.

Timeline

Supervised Living Aide

Community Counseling
07.2025 - Current

Technical Support

Teleperformance
07.2023 - 07.2025

Bus Monitor

ICS Head Start
03.2023 - 07.2023

Production Worker

Yokohoma Tires
12.2022 - 03.2023

Supervised Living Aide

Community Counseling Services
07.2022 - 07.2023

Associate of Liberal Arts -

East Mississippi Community College

High School -

Starkville High School

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