Edna Knoblich
Dandridge,US
Summary
Food & Beverage Manager with extensive expertise in hospitality, excelling in staff management and customer service. Demonstrates proficiency in optimizing inventory processes and enhancing guest satisfaction through attentive service and innovative upselling techniques. Committed to fostering a collaborative work environment and delivering exceptional guest experiences.
Overview
26
26
years of professional experience
Work History
Food & Beverage Manager
Courtyard by Marriott
Kodak, TN
02.2025 - Current
- Manage food and beverage inventory, ensuring optimal stock levels.
- Lead a team of six, fostering a collaborative work environment.
- Assist in cooking, bartending, and serving to maintain service quality.
- Coordinate banquet setups, achieving flawless event execution.
- Enhance guest satisfaction through attentive service and upselling.
- Fostered a positive team environment, enhancing morale and collaboration among staff, which contributed to a welcoming atmosphere for guests.
- Streamlined inventory management processes, ensuring timely orders and reducing waste, leading to improved cost efficiency.
- Analyzed guest feedback and sales data to refine menu offerings, resulting in noticeable gains in customer satisfaction and repeat business.
- Implemented training programs for staff on up-selling techniques, significantly boosting revenue and enhancing the dining experience.
- Coordinated flawless banquet setups, ensuring meticulous attention to detail that consistently exceeded client expectations.
- Led a team to optimize service workflows, resulting in marked gains in efficiency and an enhanced dining experience for guests.
- Analyzed sales trends and guest feedback to adjust menu offerings, leading to noticeable improvements in customer satisfaction and increased repeat visits.
- Orchestrated staff training sessions focused on upselling techniques, substantially boosting revenue while improving overall service quality.
- Fostered a strong team environment, enhancing morale and collaboration, which contributed to a welcoming atmosphere for both staff and guests.
- Streamlined inventory management, ensuring timely orders and reducing waste, which improved cost efficiency and enhanced service quality.
- Implemented staff training programs on upselling techniques, leading to substantial growth in revenue and an elevated dining experience.
- Analyzed guest feedback and sales data to refine menu offerings, resulting in noticeable gains in customer satisfaction and increased repeat business.
- Fostered a positive team environment, enhancing collaboration and morale among staff, which contributed to an inviting atmosphere for guests.
- Implemented a comprehensive inventory management system, reducing waste and ensuring optimal stock levels for enhanced cost efficiency.
- Led a diverse team to streamline service workflows, significantly improving efficiency and guest satisfaction through effective communication.
- Coordinated banquet setups with meticulous attention to detail, consistently exceeding client expectations and ensuring flawless event execution.
- Streamlined inventory management, reducing waste and ensuring timely orders, which led to improved cost efficiency and service quality.
- Led a team of six, optimizing service workflows to enhance dining experiences, resulting in marked gains in efficiency and guest satisfaction.
Guest Service Agent
Compass by Margaritaville
Pigeon Forge, TN
11.2024 - Current
Guest Reception Agent
Bluegreen Vacations-Gatlinburg
Gatlinburg, TN
07.2023 - 11.2024
- Manage reservations and room assignments, ensuring seamless guest experiences.
- Collaborate with teams for timely room readiness and guest satisfaction.
- Handle guest complaints professionally, ensuring high satisfaction levels.
- Streamline check-in processes, reducing wait times and boosting satisfaction.
- Analyze guest feedback to enhance service delivery and operational efficiency.
- Coordinated with housekeeping and maintenance teams to ensure prompt room readiness, addressing guest requests efficiently.
- Utilized effective selling techniques to promote hotel services, resulting in increased service uptake and guest satisfaction.
- Streamlined check-in processes, significantly reducing wait times and enhancing overall guest satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness, effectively addressing guest requests.
- Fostered a welcoming atmosphere by handling guest complaints professionally, ensuring high satisfaction levels.
- Fostered strong teamwork with housekeeping to ensure prompt room readiness, addressing guest requests and improving overall experience.
Front Desk Agent
Music Road Hotel
Sevierville, TN
05.2022 - 08.2023
- Welcome guests, ensuring smooth check-in and fostering loyalty.
- Manage guest assignments, improving satisfaction and reducing wait times.
- Resolve guest inquiries, promoting teamwork and high service standards.
- Verify guest qualifications, streamlining processes and reducing errors.
- Fostered a positive work environment by collaborating with team members, ensuring a seamless guest experience through effective communication.
- Monitored guest feedback metrics to identify areas for improvement, driving initiatives that enhanced service quality and guest retention.
- Cultivated a warm and welcoming atmosphere, positively impacting guest perceptions and encouraging repeat visits.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness, significantly boosting guest satisfaction rates.
- Fostered a welcoming environment by actively engaging with guests and addressing their needs, contributing to a positive and memorable stay.
- Coordinated closely with housekeeping and maintenance to ensure prompt room readiness, boosting guest satisfaction levels.
- Managed guest relations, boosting satisfaction and team efficiency through effective collaboration.
- Executed check-in/out processes, ensuring seamless guest experiences and accurate cash handling.
- Coordinated with housekeeping, promptly addressing requests to ensure a seamless stay.
- Optimized room allocation, maximizing occupancy and enhancing operational flow.
- Implemented personalized check-ins, significantly improving feedback ratings.
- Fostered a welcoming environment by actively listening to guest needs, enhancing overall satisfaction and loyalty.
- Executed efficient check-in/out procedures, achieving noticeable improvements in processing times and guest flow.
Guest Services Representative
The Resort
10.2021 - 07.2022
Inventory Clerk
Wyndham Resorts
01.2015 - 12.2020
- Managed inventory control, ensuring accurate stock levels and timely orders.
- Trained staff, boosting efficiency and accuracy in inventory procedures.
- Streamlined receiving, reducing errors and improving order accuracy.
- Implemented tracking systems, achieving measurable inventory accuracy.
- Facilitated cross-department collaboration to optimize inventory management.
- Partnered with cross-functional teams to refine inventory management strategies, resulting in optimized stock levels.
- Fostered a culture of continuous learning by mentoring new employees on inventory procedures, boosting team confidence.
- Enhanced inventory tracking processes, leading to improved order accuracy and reduced discrepancies in stock levels.
- Coordinated with suppliers to streamline order processes, strengthening relationships and ensuring timely stock replenishment.
- Maintained comprehensive inventory records, ensuring compliance with company standards and significantly reducing audit discrepancies.
Front Desk/Guest Services
Wyndham Resorts
01.2006 - 12.2020
- Greeted and registered guests, ensuring a seamless check-in process.
- Resolved guest complaints efficiently, enhancing overall satisfaction.
- Managed cash transactions with accuracy, maintaining financial integrity.
- Adhered to resort safety standards, ensuring a secure environment.
- Met guest needs promptly, contributing to positive guest experiences.
- Provided exceptional guest service by actively listening to needs, creating a welcoming atmosphere that enhanced overall guest satisfaction.
- Resolved guest complaints through effective communication, leading to noticeable improvements in guest feedback ratings.
- Managed cash handling processes with precision, ensuring financial accuracy and compliance with resort standards.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly, improving service delivery and guest experiences.
- Executed guest registration efficiently, maintaining meticulous records that streamlined check-in processes and reduced wait times.
- Fostered a welcoming environment by actively engaging with guests, enhancing their overall experience and satisfaction.
- Managed guest check-ins, reducing wait times, boosting satisfaction scores.
- Resolved guest issues swiftly, enhancing service quality and guest experience.
- Conducted audits, ensuring financial accuracy and compliance with standards.
- Coordinated with teams, improving response times and service efficiency.
- Maintained guest records, facilitating service improvements and satisfaction.
- Led team to improve service quality, resolving guest issues swiftly, enhancing satisfaction.
Food and Beverage Supervisor
Park Vista Hotel
01.1999 - 12.2006
- Supervised daily operations, elevating service efficiency and guest satisfaction.
- Maintained compliance with health and safety regulations, ensuring a safe dining environment and protecting guest wellbeing.
- Streamlined inventory management processes, leading to noticeable reductions in waste and improved cost efficiency.
- Fostered a team-oriented environment, enhancing communication and cooperation which resulted in improved service delivery.
Education
HIGH SCHOOL DIPLOMA -
Cocke County High School
Skills
- Food Safety
- Team Motivation
- Restaurant Management
- Leadership
- Cash Handling
- Interviewing
- Upselling
- Management
- Hotsos
- Organizational Skills
- Complaint Resolution
- Guest Relations
- Hospitality
- Problem-Solving
Timeline
Food & Beverage Manager
Courtyard by Marriott
02.2025 - Current
Guest Service Agent
Compass by Margaritaville
11.2024 - Current
Guest Reception Agent
Bluegreen Vacations-Gatlinburg
07.2023 - 11.2024
Front Desk Agent
Music Road Hotel
05.2022 - 08.2023
Guest Services Representative
The Resort
10.2021 - 07.2022
Inventory Clerk
Wyndham Resorts
01.2015 - 12.2020
Front Desk/Guest Services
Wyndham Resorts
01.2006 - 12.2020
Food and Beverage Supervisor
Park Vista Hotel
01.1999 - 12.2006
HIGH SCHOOL DIPLOMA -
Cocke County High School