EDNA KONAKOVIC
Sales And Marketing Manager
Sarajevo
Summary
Dynamic and results-driven professional with a Master's degree in Crisis Management, and over four years of experience in sales, marketing, and tourism operations. Recognized for leading company representation at prestigious international tourism fairs such as WTM London and the Vienna Tourism Fair. Skilled in sales coordination, client relations, B2B negotiations, and digital promotion. Proven ability to manage partnerships with organizations including USAID, the Foreign Trade Chamber, and the Tourist Board. Passionate about building strong client relationships, driving revenue growth, and promoting impactful business strategies.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Marketing and Sales Manager
Funky Tours d.o.o
03.2021 - Current
- Managing national and regional sales operations, overseeing marketing strategies, and developing B2B partnerships.
- Coordinated company representation at WTM London and Vienna Tourism Fair.
- Regularly represented the company in collaborations with USAID, the Foreign Trade Chamber, and the Tourist Board.
- Designed and implemented targeted sales campaigns and social media promotions.
- Strengthened key client relationships and improved contract acquisition rate by 30% over two years.
Tour Leader / Tour Guide
Funky Tours d.o.o
10.2020 - 03.2021
- Guided multi-day cultural, hiking, and adventure tours across the Balkans, including Croatia, Bosnia, and Montenegro.
- Led sailing, wine, and rafting tours for international clients, including collaborations with USAID.
- Delivered engaging presentations and ensured exceptional customer experiences.
Customer Experience Manager
Balkan Transfer d.o.o
06.2020 - 09.2020
- Oversaw client communications and ensured smooth travel logistics and service satisfaction.
- Adapted services in real-time based on client feedback and market needs.
Education
Master's Degree - Crisis Management
FKKSS, University of Sarajevo
Sarajevo05-2024
Skills
- Sales Management & B2B Negotiation
- Digital Marketing & Social Media
- Public Speaking & Presentation
Interests
Event Planning
Content Creation
Outdoor Activities
Travel
Community Volunteering
Timeline
Marketing and Sales Manager
Funky Tours d.o.o
03.2021 - Current
Tour Leader / Tour Guide
Funky Tours d.o.o
10.2020 - 03.2021
Customer Experience Manager
Balkan Transfer d.o.o
06.2020 - 09.2020
Master's Degree - Crisis Management
FKKSS, University of Sarajevo
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