EDNALINA HERNANDEZ
Daly City,CA
Summary
To secure employment where my experience and skills can be utilized to meet the need of an employer and at the same time provide constant challenges and growth opportunities.
Overview
21
21
years of professional experience
Work History
Benefits Analyst II
County of San Mateo-Human Services Agency
Belmont, CA
03.2003 - 12.2023
- I worked in the Case Management Unit
- I was responsible for processing renewals and incoming tasks, interviewing and working with a diverse population with different socioeconomic backgrounds
- I reviewed, managed, evaluated, and verified information to determine financial resources
- Computed budgets to determine eligibility based on established Federal, State and County guidelines
- Interpret and clarify public assistance laws and regulations, agency resources, procedures, rights, and responsibilities
- Assisted in developing immediate solutions to all emergency situations as needed day to day
- Provided information on community programs and referrals
- Recorded all clients contact or case interaction.
Officer of the Day
- As a senior eligibility worker, I participated twice per week as Officer of the Day. Assisted clients over the phone or face to face in reviewing their case or assigning tasks, provided problem solving resolutions to emergency situations.
- Made determinations to relieve or avoid a back flow of the front office waiting area, by determining the clients or recipient's needs.
Health Insurance Tele Center Benefits Analyst
- As a Bilingual (TCBA), successfully handles a large volume of calls and provided excellent customer service experience to clients and recipients by providing problem solving resolutions for each individual case following inner office procedures and County guidelines
- Practiced intelligy training methods to control the call
- Reviewed case information determined financial eligibility and made budget changes, updated case information, added recipients to continuing cases, recorded all client contact or case interaction
- Multi-tasked between incoming calls and a heavy workload of assignments with projected time periods, including special projects assigned by supervisor.
Tele Center Trainer
- As a Health Insurance Tele Center Benefits Analyst {TCBA) I Successfully trained the new line staff coming from the new worker training units to work as a Tele Center Benefits Analyst.
CalWorks- Child Only Cases -Bilingual Eligibility Worker
- Due to agency need for bilingual eligibility workers, and as a career growth opportunity, I volunteered to temporary work as a bilingual eligibility worker
- With only hands on training, I successfully managed Child Only cases, handling Cash Aid, Food Stamps and Medi-Cal eligibility
- I worked with a large Hispanic population
- Interviewed clients to determine eligibility
- Assisted clients interpreting forms and collected verifications, assisted in preparing cases for processing, reviewed, managed, evaluated, and verified financial resources
- Computed budgets to determine eligibility based on established Federal, State and County guidelines
- Interpreted and clarified public assistance laws and regulations, agency resources, procedures, rights, and responsibilities
- Provided information on community programs and referrals
- Recorded all clients contact or in-person case interaction.
Skills
- Over 20 years Medi-Cal Eligibility experience
- Eager to take on new responsibilities for Human Services Agency
- Bilingual English/Spanish (read and write fluent)
- Able to maintain professionalism with a diverse population
- Can work well as a team player or independently
- Responsible, reliable, compassionate, and prompt
Proficient experience using County software programs
- Calwin
- (Meds)-Medi-Cal Eligibility Data System
- (EBT)-Electronic Benefits Transfer
- Compass
- CalHeers
- Windows Outlook
- Teams
- The work Number
- Microsoft Word
- Microsoft Excel
- Overview of CalSaws
Accomplishments
Acknowledgement from the San Mateo County Board of Supervisors for 20 years of dedicated service.
Volunteer Experience
Canvass Lead- 2013 Francisco Castillo School Board of West Sacramento Campaign, Responsible for leading campaign volunteers to provide campaign literature and speak to constituents on behalf of the incumbent. Ensured all residents had campaign literature and yard signs upon request. Ensured volunteers were equipped with campaign material, had background knowledge of the incumbent's professional experience and campaign mission.
References
References available upon request.
Timeline
Benefits Analyst II
County of San Mateo-Human Services Agency
03.2003 - 12.2023
Officer of the Day
Health Insurance Tele Center Benefits Analyst
Tele Center Trainer
CalWorks- Child Only Cases -Bilingual Eligibility Worker
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