Ednalor Pipkin
Mattapan
Summary
Dedicated, dependable, and community-focused professional with over six years of experience in high-responsibility healthcare and behavioral health environments. Proven ability to remain calm under pressure, manage sensitive information with integrity, and communicate effectively with diverse populations. Strong background in public-facing roles, crisis-adjacent settings, and multidisciplinary teamwork. Recognized for professionalism, accountability, and sound judgment—qualities directly aligned with law enforcement service and public safety.
Overview
7
7
years of professional experience
Work History
Health Assistant I - Behavioral Health Department
Harvard Health
Boston
01.2026 - Current
- Provide direct administrative and clinical support within a behavioral health setting serving diverse patient populations
- Assist with patient intake, appointment coordination, and confidential documentation
- Interact with individuals experiencing emotional distress, demonstrating empathy, patience, and professional boundaries
- Support clinicians by maintaining accurate records and ensuring continuity of care
- Adhere strictly to privacy regulations, ethical standards, and institutional policies
Clinic Coordinator
MIT Health
Cambridge
07.2025 - Current
- Serve as a primary point of contact for patients in a fast-paced urgent care environment
- Manage patient flow, scheduling, and registration while maintaining professionalism under pressure
- Verify identity, insurance, and documentation with attention to detail and accuracy
- Collaborate with clinical staff to support efficient and safe operations
Clinical Coordinator (Contract) - Pediatric Dentistry
Boston University School of Dental Medicine
Boston
03.2025 - Current
- Communicate clearly and compassionately with children and families in a clinical setting
- Coordinate appointments, maintain records, and ensure compliance with policies
- Act as liaison between providers, labs, and external departments
Senior Administrative Assistant III - Clinical Practice
Beth Israel Deaconess Medical Center
Boston
06.2019 - 12.2024
- Managed front desk operations in cardiology departments with high patient volume
- Handled sensitive patient information with discretion and integrity
- Resolved conflicts, scheduling issues, and patient concerns professionally
- Assisted with staff onboarding and department coordination
Patient Care Technician
Beth Israel Deaconess Medical Center
Boston
08.2021 - 07.2022
- Supported nursing staff with patient monitoring, transport, and care tasks
- Maintained composure and professionalism in acute care environments
- Documented patient information accurately and responsibly
Education
Associate of Science - Nursing
Roxbury Community College
Boston, MA01.2026
High School Diploma -
Boston Technical Academy
Hyde Park, MASkills
- Ethical Decision-Making
- Professional Conduct
- Public Interaction
- Community-Oriented Service
- De-escalation
- Conflict Resolution
- Situational Awareness
- Risk Assessment
- Confidential Information Handling
- Report Accuracy
- Documentation
- Stress Management
- Emotional Control
- Teamwork
- Chain-of-Command Compliance
- Bilingual Communication
- Professional Judgment
- Compassionate Communication
- Crisis Awareness
- Confidential Records Handling
- HIPAA
- Data Accuracy
- Multitasking
- High-Stress Environments
- Team Collaboration
- Chain-of-Command Adherence
- Heartsaver first aid CPR AED (first aid CPR AED)
Timeline
Health Assistant I - Behavioral Health Department
Harvard Health
01.2026 - Current
Clinic Coordinator
MIT Health
07.2025 - Current
Clinical Coordinator (Contract) - Pediatric Dentistry
Boston University School of Dental Medicine
03.2025 - Current
Patient Care Technician
Beth Israel Deaconess Medical Center
08.2021 - 07.2022
Senior Administrative Assistant III - Clinical Practice
Beth Israel Deaconess Medical Center
06.2019 - 12.2024
Associate of Science - Nursing
Roxbury Community College
High School Diploma -
Boston Technical Academy