Ednie Pierre Louis
Naples
Summary
Healthcare administrative professional with experience providing front-desk and telephone support in hospital and outpatient settings. Skilled in patient scheduling, appointment coordination, and educating patients on procedures and pre-visit requirements. Experienced in communicating with patients, providers, and clinical staff to support daily operations while maintaining professionalism, accuracy, and confidentiality.
Overview
10
10
years of professional experience
2021
2021
years of post-secondary education
Work History
Patient Service Representative
Precision Healthcare Specialists
Naples
01.2025 - Current
- Answer incoming phone calls and respond to patient questions regarding appointments and office services.
- Schedule pre-operative and post-operative appointments for surgical patients.
- Educate patients on pre-surgery instructions, including fasting requirements and medication guidance as directed.
- Collect and enter patient demographic and insurance information accurately.
- Route calls and messages to appropriate providers and office staff.
- Manage multiple calls while maintaining professionalism and accuracy.
Patient Service Representative
Naples Comprehensive Health
Naples
06.2016 - 01.2025
- Acted as a trusted liaison between NCH, patients, families, providers, and departments, fostering strong relationships and positive experiences across the patient journey.
- Coordinated and supported scheduling for outpatient services, procedures, and executive calendars, ensuring efficient use of time and resources.
- Played a key role in educating patients and families on services, care processes, and hospital protocols, supporting informed decision-making and engagement.
- Collaborated with multidisciplinary teams to improve workflows, streamline communication, and enhance service delivery.
- Trained and supported new staff members on systems, procedures, and patient engagement best practices, contributing to team development and consistency.
- Assisted with coordination of services across departments, ensuring seamless transitions and continuity of care.
- Maintained accurate documentation and records while safeguarding patient privacy and organizational standards.
- Participated in meetings and initiatives focused on operational improvement, service excellence, and patient satisfaction.
- Represented NCH professionally in all interactions, reinforcing trust, credibility, and a positive organizational image.
Education
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, FL 01.2024 - 12.2025
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL 01.2016 - 01.2019
Lely High School
Naples, FloridaSkills
- Patient scheduling and appointment coordination
- Front-desk and telephone communication
- Patient education on procedures and requirements
- Coordination with clinical and administrative staff
- Medical records handling
- Insurance verification and billing support
- Administrative and operational support
- HIPAA compliance
- Time management and organization
- Electronic health records (Cerner, PowerChart)
- Customer service in healthcare settings
Timeline
Patient Service Representative
Precision Healthcare Specialists
01.2025 - Current
Bachelor of Science - Health Sciences
Florida Gulf Coast University
01.2024 - 12.2025
Patient Service Representative
Naples Comprehensive Health
06.2016 - 01.2025
Associate of Arts -
Florida SouthWestern State College
01.2016 - 01.2019
Lely High School