Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Ednita Bonilla

Wesley Chapel,FL

Summary

Enthusiastic professional with a proven track record in customer service and childcare support. Skilled in fostering guest relations and nurturing academic growth, showcasing teamwork and creative problem-solving. Achieved significant improvements in service efficiency, leveraging strong communication and empathetic listening as key strengths.

Overview

8
8
years of professional experience

Work History

Housekeeper

Roadstar Hotel
11.2022 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Customer Service Representative

LinkActiv
12.2019 - 03.2020
  • Managed high-volume call center operations, ensuring timely responses to all inquiries and maintaining service quality standards.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with caller's concerns or complaints.
  • Streamlined call center operations to improve efficiency, reduce hold times, and enhance overall customer experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Private Daycare

Private Home
03.2019 - 12.2019
  • Upheld high levels of satisfaction by communicating effectively with parents regarding their children''s dietary preferences and concerns.
  • Maintained a clean and safe environment, adhering to strict sanitation standards for the wellbeing of the daycare children.
  • Supported child development by incorporating educational elements into mealtime activities, such as teaching about healthy eating habits.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Assistant Teacher

Hilda Raquel Mateo Elemental School
09.2016 - 04.2017
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Create activities to do as a team.
  • Reading, writing and book creation activities.
  • One Thursday a month was a ''Storybook Umbrella" day. The kindergarten children choose a story from the umbrella and it was read.

Education

Master of Arts - Hispanic Studies

Pontifical Catholic University of Puerto Rico
Ponce, PR
05.2014

Skills

  • Teamwork
  • Customer Service
  • Guest Relations
  • Childcare support
  • Patient
  • Creative Writing
  • Sociable
  • Writing (Spanish)
  • Reading (Spanish)

Additional Information

Mission trip to Haiti in 2013. We brought school supplies and managed to bring water to a school in Veladero.

My stories have been published in short anthologies such as "En el Cafetal".

I have given private tutoring to children with ADHD.

Writing and reading in Spanish.

Timeline

Housekeeper

Roadstar Hotel
11.2022 - Current

Customer Service Representative

LinkActiv
12.2019 - 03.2020

Private Daycare

Private Home
03.2019 - 12.2019

Assistant Teacher

Hilda Raquel Mateo Elemental School
09.2016 - 04.2017

Master of Arts - Hispanic Studies

Pontifical Catholic University of Puerto Rico

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Ednita Bonilla