Ednita Bonilla
365 Cafe/365 Woodfire Pizza & NY Style
Wesley Chapel,FL
8
years of professional experience
Enthusiastic professional with a proven track record in customer service and childcare support. Skilled in fostering guest relations and nurturing academic growth, showcasing teamwork and creative problem-solving. Achieved significant improvements in service efficiency, leveraging strong communication and empathetic listening as key strengths.
Work History
Server/Cook
1 Year 5 Months- Delivered exceptional customer service in fast-paced, high-volume environment.
- Managed order accuracy and ensured timely delivery of food and beverages.
- Trained new servers on menu items and best service practices to enhance team performance.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction rates.
- Assisted in inventory management by tracking stock levels and placing orders as needed to minimize shortages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Housekeeper
2 Years 5 Months- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Customer Service Representative
3 Months- Managed high-volume call center operations, ensuring timely responses to all inquiries and maintaining service quality standards.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with caller's concerns or complaints.
- Streamlined call center operations to improve efficiency, reduce hold times, and enhance overall customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Private Daycare
9 Months- Upheld high levels of satisfaction by communicating effectively with parents regarding their children's dietary preferences and concerns.
- Maintained a clean and safe environment, adhering to strict sanitation standards for the wellbeing of the daycare children.
- Supported child development by incorporating educational elements into mealtime activities, such as teaching about healthy eating habits.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Master of Arts - Hispanic Studies
- Dean's List [January-May 2014]
- Hispanic Studies Deparment Medal
- Minor concentration in Psychology
Skills
Teamwork
Customer Service
Guest Relations
Childcare support
Patient
Creative Writing
Sociable
Writing (Spanish)
Reading (Spanish)
Additional Information
- Mission trip to Haiti in 2013. We brought school supplies and managed to bring water to a school in Veladero.
- My stories have been published in short anthologies such as "En el Cafetal".
- I have given private tutoring to children with ADHD.
- Writing and reading in Spanish.
Timeline
Server/Cook
365 Cafe/365 Woodfire Pizza & NY Style
04.2025 - 09.2026Read More
Housekeeper
Roadstar Hotel
11.2022 - 04.2025Read More
Customer Service Representative
LinkAktiv
12.2019 - 03.2020Read More
Private Daycare
Private Home
03.2019 - 12.2019Read More
Pontifical Catholic University of Puerto Rico
Master of Arts from Hispanic Studies
Read More