Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/cook
Jeanie Bean and Family
01.2025 - Current
Operate the slicer and the grill to cook menu items for customers
Developed strong relationships with regular customers, fostering loyalty and repeat business.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with kitchen staff to maintain timely food preparation and delivery.
Security professional
Allied Universal Security
04.2024 - Current
Deter individuals from dishonoring the code of conduct
Conducted regular patrols to detect and prevent potential security breaches.
Collaborated with law enforcement during investigations, providing detailed reports and evidence.
Trained new staff on security procedures, enhancing team performance and operational efficiency.
Analyzed surveillance footage to identify threats and improve response strategies.
Recorded incident reports with detailed accounts of occurrences.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Monitored premises to ensure safety and compliance with security protocols.
TRIO Peer Navigator
Dutchess County Community College
Poughkeepsie
09.2022 - 04.2024
Helped create a safe environment for students.
Utilized effective communication skills to make phone calls to students and staff.
Assisted students by organizing appointments based on availability of student schedule.
Developed educational resources, promoting awareness of campus services and programs.
Coordinated workshops addressing mental health, academic success, and personal development.
Implemented outreach initiatives, increasing participation in campus events and resources.
Collaborated with faculty and staff to identify at-risk students and provide targeted assistance.
Shopper, Center Store, Baker, Cashier
Hannaford Supermarket
Highland, New Windsor, NY
05.2021 - 11.2023
Shopper
Managed order fulfillment by efficiently selecting and packing items for customer delivery.
Ensured accuracy in inventory management through systematic checking of stock levels.
Maintained high standards of quality control, ensuring freshness and suitability of products selected.
Center Store
Stocked shelves efficiently, ensuring product availability and adherence to store layouts.
Monitored inventory levels, reporting discrepancies to management for timely replenishment.
Collaborated with team members to maintain cleanliness and organization of storage areas.
Implemented improved stocking processes, enhancing workflow efficiency and product accessibility.
Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
Baker
Supervised daily bakery operations, ensuring compliance with health and safety standards.
Coordinated baking schedules to maximize output while maintaining product quality.
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Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Cashier
Processed customer transactions efficiently and accurately, ensuring smooth checkout experience.
Maintained knowledge of product offerings to assist customers with inquiries and recommendations.
Monitored cash drawer for accuracy throughout shifts, reducing errors and maintaining financial integrity.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Community and Human Services
Suny Empire State University
Saratoga Springs, NY
05-2027
Associate of Science - Criminal Justice Transfer
Dutchess Community College
Poughkeepsie, NY
05.2024
High School Diploma -
Marlboro Central High School
Marlboro, NY
06-2022
Skills
Task Oriented
Punctual
Attention to detail
Efficiency
Observant
Teamwork
De-escalation
Time Management
CPR/AED
Strong work ethic
Cash handling
Guest engagement
Awards
CAYSA Criminal Justice Scholarship, Dean’s List, President’s List, DUE (Dutchess United Educators) Award
Certification
Licensed New York Security Guard - February 2024
Adult First Aid| CPR AED All Ages, HSI - June 2024
Basic Life Support, National CPR Foundation - October 2024
Timeline
Server/cook
Jeanie Bean and Family
01.2025 - Current
Security professional
Allied Universal Security
04.2024 - Current
TRIO Peer Navigator
Dutchess County Community College
09.2022 - 04.2024
Shopper, Center Store, Baker, Cashier
Hannaford Supermarket
05.2021 - 11.2023
Bachelor of Science - Community and Human Services