Edonia Lucas
Jersey City,NJ
Summary
Customer-focused and detail-oriented professional with experience in sales, healthcare administration, and high-volume service environments. Proven ability to build strong relationships, manage client needs efficiently, and maintain accuracy in fast-paced settings. Seeking to grow within the banking industry while delivering excellent service and contributing to team success.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Sales Manager
MidCity Gym
New York, New York
01.2024 - Current
- Built and maintained strong client relationships, increasing membership retention
- Assisted customers with account setup, payments, and service selection
- Met and exceeded sales goals through effective communication and trust-building
- Resolved customer concerns quickly to ensure a positive and professional experience
- Managed daily operations and supported team performance
- Trained and mentored staff on effective sales techniques and customer service.
- Developed sales strategies to increase gym membership enrollments.
Front Desk Manager
Pain Management Office
Jersey City, NJ
01.2022 - 01.2024
- Managed patient check-in/check-out and scheduled appointments efficiently
- Maintained accurate records while handling sensitive information with confidentiality
- Assisted with payments and administrative tasks to support office operations
- Communicated professionally with patients and staff in a fast-paced environment
- Provided a welcoming and supportive experience for patients
Event Server
The Nonpareil Group
Teaneck, New Jersey
06.2021 - 12.2022
- Provided high-quality service at large events, including weddings and private functions
- Managed tables of 10–15 guests while maintaining accuracy and attention to detail
- Delivered a professional and welcoming experience to guests in high-pressure environments
- Collaborated with team members to ensure smooth and timely event execution
- Handled guest requests and resolved issues promptly to maintain satisfaction
Store Manager
World Wide Kitchen & Bath
Bayonne, New Jersey
03.2021 - 06.2021
- Assisted in daily store operations, ensuring smooth and efficient workflow
- Managed customer interactions, providing product guidance and resolving concerns
- Maintained and updated client records and handled administrative documentation
- Coordinated appointments, phone calls, and client communications
- Supported sales efforts by assisting customers with product selection and pricing
- Helped organize store processes, improving overall efficiency and customer experience
Education
Hudson School Of Technology
Jersey City, NJSkills
- Customer Service & Client Relations
- Sales & Upselling
- Cash Handling & Transactions
- Communication & Problem Solving
- Data Entry & Record Keeping
- Organization & Multitasking
- Conflict Resolution
- Team Collaboration
- Time Management
Certification
- Registered Behavior Technician (RBT) – 2026
- CPR / First Aid Certified – 2026
- De-escalation & Crisis Prevention — NYS Office of Children & Family Services — 2026
- Youth Mental Health First Aid - 2026
- Mandated Reporter Training — New Jersey — 2026
Timeline
Sales Manager
MidCity Gym
01.2024 - Current
Front Desk Manager
Pain Management Office
01.2022 - 01.2024
Event Server
The Nonpareil Group
06.2021 - 12.2022
Store Manager
World Wide Kitchen & Bath
03.2021 - 06.2021
Hudson School Of Technology