Summary
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Edreess Ikhmayes

Edreess Ikhmayes

Summary

Dedicated and tech-savvy individual with hands-on experience across Apple devices, eager to contribute as a Genius at Apple. Leveraging a strong background in customer support and IT from the Navy, my passion lies in delivering exceptional service and troubleshooting solutions to customers. Extensive experience troubleshooting and managing various Apple devices, including MacBook, iPhone, iPad, Apple Watch, and AirPods. Honed skills in customer support with 100% satisfaction ratings. Strong communication skills to simplify complex technical concepts. Thrives in fast-paced, high-pressure environments and excels at diagnosing and resolving hardware and software issues. Continuously learning and staying up-to-date with the latest Apple technology and best practices is a personal passion.

Work History

IT Specialist

U.S. Navy
  • Provided technical support and customer service to Navy personnel, ensuring all IT systems operated efficiently and securely
  • Troubleshot hardware and software issues across various devices with a 100% customer satisfaction rating
  • Managed device configurations, upgrades, and repairs, maintaining a high level of system reliability
  • Communicated technical solutions in a clear, customer-friendly manner to users with various technical skill levels
  • Collaborated with team members to implement best practices for troubleshooting and system optimization

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
10-2027

High School Diploma -

Harold L Richards High School
Oak Lawn, IL
05-2018

Skills

  • In-Depth Knowledge of Apple Ecosystem
  • Technical Problem-Solving Proficiency
  • Analytical Problem-Solving Skills
  • Proficient in Device Connectivity
  • Hardware installation
  • Network troubleshooting
  • Hardware upgrades
  • Customer service
  • User support
  • System Administration

Additional Information

Willingness to continually learn and adapt to new Apple technologies and tools.

Passionate about hands-on technical work and providing top-tier customer experiences.

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

IT Specialist

U.S. Navy

Bachelor of Science - Computer Science

Western Governors University

High School Diploma -

Harold L Richards High School

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Edreess Ikhmayes