EDREICUS GLOVER
Oviedo
Summary
Customer service and retail professional with hands-on experience in high volume settings at Walmart, AT&T, and USBA. Known for delivering friendly, efficient support, resolving issues quickly, translating complex device, plan, and benefits information into clear choices. Skilled in POS and cash handling, self checkout monitoring, troubleshooting, documentation/privacy practices, inventory, and opening/closing; cross trained to support multiple store areas. Reliable team player who adapts quickly and drives customer satisfaction and repeat business; seeking a customer-facing role in retail or contact center.
Overview
2
2
years of professional experience
Work History
Intuit Advisor II
Concentrix
Lake Mary, FL
01.2026 - 04.2026
- Provided customer support through various communication channels effectively.
- Resolved client issues by analyzing information and offering tailored solutions.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Engaged in continuous learning to stay updated on product knowledge and services.
- Supported management in implementing feedback from client surveys for improvement.
- Maintained a positive attitude while managing high call volumes during peak times.
Customer Service Representative
United States Benefits Association
07.2025 - 12.2025
- Delivered high-quality customer service by assisting members with benefits inquiries and account updates.
- Explained benefit options and enrollment processes to enhance customer understanding and satisfaction.
- Resolved customer concerns professionally while maintaining accurate documentation of interactions and protecting confidential information.
- Balanced cash drawers at the end of each shift, showcasing attention to detail and accuracy.
- Monitored inventory levels and restocked supplies to ensure smooth operations and adherence to health and safety standards.
Sales Representative
AT&T
01.2025 - 06.2025
- Delivered exceptional customer service by identifying customer needs and recommending appropriate AT&T products and services.
- Assisted customers with device setup, troubleshooting, upgrades, and billing questions.
- Built rapport with customers to increase satisfaction and repeat business.
- Explained plans, promotions, and features clearly to help customers make informed decisions.
- Processed sales transactions accurately while maintaining a welcoming retail environment.
Front End Associate
Walmart
Lake Mary
04.2024 - 12.2024
- Assist customers with a positive attitude to encourage repeat business and enhance customer satisfaction.
- Operate point-of-sale system quickly and accurately, ensuring efficient transaction processing.
- Cross-train in multiple store areas to provide flexibility and support to the team.
- Monitor self-checkout stations to include scanning, bagging, and resolving system malfunctions to maintain operational efficiency.
- Perform open and closing duties, ensuring the store is ready for business.
Education
High School -
Lovejoy High School
Jonesboro, GASkills
- Customer Communication
- Conflict Resolution
- Omnichannel Support
- Customer Advocacy
- Coaching
- Problem solving
- Active Listening
- De-escalation
- Empathy
- Quality Assurance
- Customer service
Timeline
Intuit Advisor II
Concentrix
01.2026 - 04.2026
Customer Service Representative
United States Benefits Association
07.2025 - 12.2025
Sales Representative
AT&T
01.2025 - 06.2025
Front End Associate
Walmart
04.2024 - 12.2024
High School -
Lovejoy High School