Edson Avril
Queens,Ny
Summary
Quality-focused Leader with 4 years of experience supporting customer and guest services activities. Career success in developing effective programs and strategies to enhance performance and productivity. Innovator of best practices for customer services resulting in overall improvement of efficiency and sales revenues by focusing on the person not the sale. Relationship and networking building mindset with an overall help driven and friendly mindset.
Overview
7
7
years of professional experience
Work History
Client Advisor
Aime Leon Dore
08.2021 - 11.2023
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Helped establish and maintain healthy relationships via client building through community
- Built and reinforced a strong network and clientele book
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
Service Team Lead
Target, Guest
10.2016 - 06.2021
- Developed faster and smoother flow of operations by delegating customer service duties to team members
- Managed daily tasks at bullseye, checkout lanes, and front-end endcaps
- Coached and offered assistance to team members experiencing difficulties performing duties
- Created and implemented work procedures for enhanced organization and departmental service delivery, operating procedures and standards
- Rotated between various front-end functions to stay on top of complete guest services demands, including customer service desk and individual checkout lanes.
Target, Human Resources Manager
Valley Stream
10.2019 - 01.2021
- Implemented new strategies to improve organization's HR functionality, performance, and compliance
- Ensured proper communication across hierarchy and with employees for timely redressal of employees' grievances, complaints, and harassment allegations, promoting harmonious work environment
- Recommended, planned, and implemented various human resources programs to adapt business to changing demands
- Administered HR organizational policies and procedures to effectively support business needs.
Education
Associate of Arts -
Medlar Evers College
Skills
- Leadership
- Team workflow management
- Communication
- Relationship building
- Team management
- Event Planing
Personal Styling
- Provides clients with styling tips and knowledge.
- Eye for visual composition and proportion.
- Commercial awareness including a good knowledge of designers, brands and trends.
- Visual Merchandising
Timeline
Client Advisor
Aime Leon Dore
08.2021 - 11.2023
Target, Human Resources Manager
Valley Stream
10.2019 - 01.2021
Service Team Lead
Target, Guest
10.2016 - 06.2021
Associate of Arts -
Medlar Evers College
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