Edson Avril
Queens
Summary
Quality-focused Leader with 4 years of experience supporting customer and guest services activities. Career success in developing effective programs and strategies to enhance performance and productivity. Innovator of best practices for customer services resulting in overall improvement of efficiency and sales revenues by focusing on the person not the sale. Relationship and networking building mindset with an overall help driven and friendly mindset.
Overview
8
8
years of professional experience
Work History
Buyer's Assistant
RIF LA
11.2022 - 11.2024
- Processed purchase orders and invoices in accordance with company procedures.
- Monitored incoming orders and tracked progress to meet deadlines.
- Established relationships with vendors to support access to latest product information and pricing.
- Researched and evaluated market trends and industry developments to optimize purchasing strategies.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Utilized EXCEL to order, track and invoice product shipments.
Client Advisor
Aime Leon Dore
08.2021 - 11.2023
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Helped establish and maintain healthy relationships via client building through community
- Built and reinforced a strong network and clientele book
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
Service Team Lead
Target, Guest
10.2016 - 06.2021
- Developed faster and smoother flow of operations by delegating customer service duties to team members
- Managed daily tasks at bullseye, checkout lanes, and front-end endcaps
- Coached and offered assistance to team members experiencing difficulties performing duties
- Created and implemented work procedures for enhanced organization and departmental service delivery, operating procedures and standards
- Rotated between various front-end functions to stay on top of complete guest services demands, including customer service desk and individual checkout lanes.
Education
Associate of Arts -
Medlar Evers College
Skills
- Leadership
- Team workflow management
- Communication
- Relationship building
- Team management
- Event Planing
- Supplier Relationship Management
- Trend assessment
Timeline
Buyer's Assistant
RIF LA
11.2022 - 11.2024
Client Advisor
Aime Leon Dore
08.2021 - 11.2023
Service Team Lead
Target, Guest
10.2016 - 06.2021
Associate of Arts -
Medlar Evers College
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