Edson Horimoto
Chapel Hill,NC
Summary
To utilize my management and retail skills to deliver the best results and opportunities a Senior Retail Sales Associate, working to deliver the best experience for customers. Organize and administrate the team and office duties and procedures, following protocols and delivering a great customer service.
Overview
20
20
years of professional experience
Work History
Retail Sales Manager
Savers
11.2023 - 08.2024
- Overlook of sales and performance metrics, envisioning potential growth and new strategies of sales and customer service
- Hiring, training and time managing of retail and sales floor associates
- Banking procedures and accounting
Assistant Manager
Savers
09.2022 - 11.2023
- Cash and safe balance, tender control and register balance
- Customer service and loss prevention
Front End Supervisor
Value Village
09.2018 - 12.2020
- Sales floor associate’s management, floor plan organization and maintenance
- Cash and safe administration and related reports using Microsoft Office Suite and other required software
Co-Owner
Hori Automotive Center
04.2004 - 12.2015
- In charge of customer service, return and warranty policies
- Stock management, parts acquisition, and price research
- Personnel department, interview, hiring and dismissal procedures
Education
Customer Service and Cashier -
Goodwill Seattle
Seattle, WA01.2016
Business and General office Organization -
SENAI
01.2010
B.S. - Animal Science
University of Sao Paulo
01.1994
Skills
- Retail management
- Accounting
- Customer service
- Conflict management
- Conflict resolution
- Group leading
- Teamwork
- Time management
- Microsoft Office Suite
- Learning new skills
- Applying new skills
Leadership Experience
Experience managing retail team, hiring, training and coaching individuals for various positions. Scheduling and time managing for best results in customer vs payroll and cost control. Look forward to providing excellent service using my skills in conflict resolution.
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with management and team members to deliver the best results.
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Retail Sales Manager
Savers
11.2023 - 08.2024
Assistant Manager
Savers
09.2022 - 11.2023
Front End Supervisor
Value Village
09.2018 - 12.2020
Co-Owner
Hori Automotive Center
04.2004 - 12.2015
Business and General office Organization -
SENAI
B.S. - Animal Science
University of Sao Paulo
Customer Service and Cashier -
Goodwill Seattle
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