Edson Lormestoire
Brooklyn
Summary
Dedicated hospitality professional skilled in delivering exceptional guest experiences, leading team operations, and maintaining high standards of service and professionalism. Strong background in customer relations, staff coordination, and problem-solving, with the ability to create a welcoming and efficient atmosphere for guests. Known for excellent communication, attention to detail, and a commitment to exceeding guest expectations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Food Runner
Le Coucou
138 Lafayette St New York, NY 10013 United States
03.2026 - Current
- Delivered food promptly to tables, ensuring accuracy and quality of orders.
- Led initiatives to reduce wait times during peak hours through effective coordination of service flow.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Fine dine server, expo
Capital Grille
01.2022 - 03.2026
- Experienced hospitality professional with a background as both an assistant manager and fine dining server in fast-paced hotel environments.
- Skilled in delivering exceptional guest experiences while maintaining high standards of service and professionalism.
- Strong experience in team leadership, staff coordination, customer relations, and problem-solving.
- Known for excellent communication, attention to detail, and creating a welcoming atmosphere that exceeds guest expectations.
Assistant Manager
Opal properties
03.2024 - 03.2026
- Friendly and organized front desk professional with experience managing daily operations, coordinating guest check-ins, and ensuring exceptional customer service.
- Skilled at handling inquiries, multitasking in fast-paced environments, and creating a welcoming guest experience.
- Experienced in training staff, fostering teamwork, and coordinating with housekeeping and maintenance teams to ensure smooth operations and guest satisfaction.
Front desk agent
International Abraham Hostels & Tours group
03.2022 - 03.2024
- Organized and personable front desk agent with experience coordinating smooth check-in and check-out processes to enhance guest satisfaction and operational efficiency.
- Skilled in planning events and activities that foster guest engagement and community interaction.
- Experienced in creating marketing materials and promoting hostels through digital platforms to attract new guests and increase visibility.
Host/server
Cheddar's Scratch Kitchen
01.2019 - 03.2022
- Friendly and customer-focused server with experience managing reservations and seating to create an efficient and enjoyable dining experience.
- Skilled in training new staff on service protocols and restaurant operations while maintaining high performance standards.
- Known for delivering excellent customer service by handling guest interactions professionally and resolving inquiries promptly.
Education
Bachelor's Degree - Software engineering
NC STATE
Raleigh, North Carolina, United StatesSkills
- Project Management
- Public Relations
- Time Management
- Leadership
Certification
- ServSafe
Languages
English - Native
Spanish - Intermediate
Timeline
Food Runner
Le Coucou
03.2026 - Current
Assistant Manager
Opal properties
03.2024 - 03.2026
Front desk agent
International Abraham Hostels & Tours group
03.2022 - 03.2024
Fine dine server, expo
Capital Grille
01.2022 - 03.2026
Host/server
Cheddar's Scratch Kitchen
01.2019 - 03.2022
Bachelor's Degree - Software engineering
NC STATE