Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edson Mejia

Layton,UT

Summary

Accomplished Quality Enablement Specialist with a proven track record at MarketStar, enhancing quality assurance frameworks and customer satisfaction. Expert in Salesforce, with exceptional analytical and problem-solving skills, I consistently exceed performance metrics, driving significant improvements in data accuracy and process efficiency.

Overview

7
7
years of professional experience

Work History

Quality Enablement Specialist (Intel Program)

MarketStar
06.2024 - Current
  • Outlined and defined quality assurance procedures, standards, and policies
  • Created and built the Quality framework for the Intel Partner and Intel AI programs.
  • Audited rep interactions, flagged data flaws, and provided feedback and individual coaching to Intel representatives
  • Built and handled reports that demonstrated opportunities for improvement, trends, and weekly improvements.

Quality Enablement Specialist (Asana Program)

MarketStar
02.2022 - 06.2024
  • Audited sales interactions and ensured they adhered to the standards set by the client.
  • Provided feedback and coached sales reps to help them improve their performance and provide a better experience to the end users.
  • Built and maintained scorecards to demonstrate the team’s performance, identify opportunities for improvement, and anticipate trends.
  • Collaborated with leadership to establish expectations, define standards and develop innovative strategies for improving quality procedures.

Sales Support Specialist (Intel Program)

MarketStar
02.2021 - 03.2022
  • Vetted, evaluated, and categorized applications submitted by vendors all over the globe.
  • Managed sensitive customer information with care, ensuring strict compliance with company policies and legal regulations surrounding data privacy.
  • Enhanced data accuracy by diligently reviewing and correcting discrepancies in reports.

Senior Inbound Representative (Asana Program)

MarketStar
02.2019 - 02.2021
  • Strengthened client relationships through timely follow-up on outstanding issues or requests requiring additional support or research.
  • Exceeded performance metrics consistently by efficiently handling inbound chats and calls and resolving customer issues quickly.
  • Collaborated with team members for consistent and seamless customer support across all channels.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues.

Deal Registration Specialist (NetApp Program)

MarketStar
01.2018 - 02.2019
  • Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
  • Compared the data on file to the official documents or other reference materials to ensure accuracy and completeness.
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
  • Reached out to global vendors to notify them of any possible issues with their registrations as well as to provide guidance on how to fix said issues.

Education

Computer Science / Digital Media

Davis Technical College
Kaysville, UT

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Proficient in Salesforce
  • Proficient in Microsoft 365 Suite
  • Data analysis
  • Report formatting expertise
  • Data entry
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Quality Enablement Specialist (Intel Program)

MarketStar
06.2024 - Current

Quality Enablement Specialist (Asana Program)

MarketStar
02.2022 - 06.2024

Sales Support Specialist (Intel Program)

MarketStar
02.2021 - 03.2022

Senior Inbound Representative (Asana Program)

MarketStar
02.2019 - 02.2021

Deal Registration Specialist (NetApp Program)

MarketStar
01.2018 - 02.2019

Computer Science / Digital Media

Davis Technical College

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Edson Mejia