Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edtrinette L Branch

Henderson,NV

Summary

Dedicated and detail-oriented Customer Service Agent with 20 plus years of experience in delivering exceptional service and support. Eager to leverage strong communication and problem-solving skills to enhance customer satisfaction and contribute to a positive team environment at Bayside Corp.

Overview

14
14
years of professional experience

Work History

Customer Service Agent 1

Bayside Corp
Las Vegas, NV
06.2024 - Current
  • Engaged in email conversations with clients to understand needs, resolve issues quickly and efficiently.
  • Collaborate with internal teams to address broadcaster and viewer needs.
  • Proven ability to meet and exceed metric goals.
  • Monitor live stream performances.
  • Managed alerts within Blossom media folder

NV

Self-employeed
Las Vegas, NV
01.2020 - 08.2024
  • Performed haircuts, coloring, highlighting and styling techniques.

WIS International Inventory Service
Las Vegas, NV
01.2022 - 07.2024
  • Conducted risk assessments to identify potential areas of fraud or non-compliance.
  • Compiled comprehensive audit reports for senior auditor evaluation

NV

Nevada School of Massage Therapy
Las Vegas, NV
01.2016 - 12.2020
  • Developed and implemented lesson plans to teach massage techniques and anatomy.

NV

Massage Envy
Las Vegas, NV
01.2014 - 12.2020
  • Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
  • Trained new employees in massage techniques and protocols.
  • Monitored the performance of other massage therapists to ensure adherence to company policies and procedures.

TX

United Recovery Systems
Houston , TX
01.2011 - 12.2014
  • Conducted outbound calls to delinquent customers in order to secure payment or arrange for payment plan.
  • Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.
  • Responded promptly to customer inquiries via phone and email regarding billing issues and account balances.

Education

Cosmetology program -

Las Vegas, NV
Las Vegas, NV
10.2020

Medical Massage Practitioner certification Program -

Alajuela, Costa Rica
Alajuela, Costa Rica
05.2014

Master Bodyworker Program -

Las Vegas, NV
Las Vegas, NV
03.2014

Professional Massage Therapy Program -

Las Vegas, NV
Las Vegas, NV
12.2013

Skills

  • Reliable Commitment to Quality
  • Complaint Handling
  • Customer Complaint Resolution
  • Detailed Note Documentation
  • Reliable Professionalism
  • Team leadership abilities
  • Effective Multitasking
  • Reliable Commitment to Quality
  • Complaint Handling
  • Customer Complaint Resolution
  • Detailed Note Documentation
  • Reliable Professionalism
  • Team leadership abilities
  • Effective Multitasking

Timeline

Customer Service Agent 1

Bayside Corp
06.2024 - Current

WIS International Inventory Service
01.2022 - 07.2024

NV

Self-employeed
01.2020 - 08.2024

NV

Nevada School of Massage Therapy
01.2016 - 12.2020

NV

Massage Envy
01.2014 - 12.2020

TX

United Recovery Systems
01.2011 - 12.2014

Cosmetology program -

Las Vegas, NV

Medical Massage Practitioner certification Program -

Alajuela, Costa Rica

Master Bodyworker Program -

Las Vegas, NV

Professional Massage Therapy Program -

Las Vegas, NV

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Edtrinette L Branch