Edtrinette Branch
Henderson
Summary
Dedicated and detail-oriented Customer Service Agent with 20 plus years of experience in delivering exceptional service and support. Eager to leverage strong communication and problem-solving skills to enhance customer satisfaction and contribute to a positive team environment.
Overview
11
11
years of professional experience
Work History
Customer Service Agent 2
Bayside Corp
11.2022 - Current
- Engaged in email and live conversations with clients to understand needs, resolve issues quickly and efficiently.
- Collaborate with internal teams to address broadcaster and viewer needs.
- Proven ability to meet and exceed metric goals.
- Monitor live stream performances.
- Managed alerts within Blossom media folder
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded proactively and positively to rapid change.
NV
Self-employeed
12.2020 - 12.2023
- Performed haircuts, coloring, highlighting and styling techniques.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
NV
Nevada School of Massage Therapy
01.2016 - 12.2020
- Developed and implemented lesson plans to teach massage techniques and anatomy.
NV
Massage Envy
01.2014 - 12.2020
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Trained new employees in massage techniques and protocols.
- Monitored the performance of other massage therapists to ensure adherence to company policies and procedures.
Education
Cosmetology program -
Las Vegas, NV
Las Vegas, NV10.2020
Medical Massage Practitioner certification Program -
Alajuela, Costa Rica
05.2014
Master Bodyworker Program -
Las Vegas, NV
Las Vegas, NV03.2014
Professional Massage Therapy Program -
Las Vegas, NV
Las Vegas, NV12.2013
Skills
- Email support
- Live chat support
- Call center experience
- Inbound call management
- Information verification
- Data entry
- Reliable Commitment to Quality
- Customer Complaint Resolution
- Detailed Note Documentation
- Effective Multitasking
- Team leadership abilities
- Exemplary work ethic
Timeline
Customer Service Agent 2
Bayside Corp
11.2022 - Current
NV
Self-employeed
12.2020 - 12.2023
NV
Nevada School of Massage Therapy
01.2016 - 12.2020
NV
Massage Envy
01.2014 - 12.2020
Medical Massage Practitioner certification Program -
Alajuela, Costa Rica
Master Bodyworker Program -
Las Vegas, NV
Professional Massage Therapy Program -
Las Vegas, NV
Cosmetology program -
Las Vegas, NV
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