Eduardo Almazan

• As a Guest Attendant, I promptly assist guests by taking and delivering food and drink orders before and throughout our movie showings.
• To ensure a quality experience, I successfully coach guests on our venue's policies and communicate clearly and effectively to avoid disrupting the movie presented.
• I maintain my server station by regularly following sanitation procedures to ensure food and drink safety.
• I actively keep track of showing schedules across the venue in order to support my teammates during busy times.

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• Awarded Team Member of the Month April 2020 and April 2021.
• As a Guest Service Advocate, I have developed into becoming a reliable source of assistance for guests in regard to any and all inquiries they have via phone calls and/or in person,
• Successfully fulfilled online orders via curbside services and in-store pick-up orders at an average completion time of under 2 minutes per order.
• Fully cross-trained in multiple departments outside my own depending on business needs.
• Honed key conflict de-escalation and problem-solving skills by promptly engaging and addressing guest concerns in a personalized manner, while practicing effective communication tactics in a fast-paced, ever-changing environment
• Diligently adapted consistent social distancing and sanitation practices, allowing me to enhance a safer culture with guests without compromising my level of service.

• As a Barista, I learned a growing variety of drink recipes and successfully adapted revised versions in order to meet store standards
• Acquired deeper product knowledge which allowed me to grow further as an asset and form stronger connections with clientele
• Proficiently engaged in simultaneously memorizing orders and connecting with customers via drive-thru while preparing the drinks as needed.

• As a Brand Representative, I learned to explore and master essential service strategies, allowing me to strongly influence a welcoming and attentive environment that would inspire an optimal guest experience.
• Engaged in floorset projects in which I lead marketing efforts by setting different advertisements throughout the store.
• Consistently connected with guests in order to provide additional sizes, access to fitting rooms, and any additional assistance.

• Working as a Team Member for Whataburger, I was provided with the opportunity to grow in my skills as an asset for a high traffic establishment, providing our patrons with an attentive experience while ensuring accuracy of orders and proficient communication between staff members and guests simultaneously.

• Being provided with the opportunity to work as a Crew Member, I was able to achieve an expedited growth in the development of strong verbal and interpersonal skills, and attained fundamental strengths for professional interactions amongst staff, management, and patrons.