MAEGAN J VALENCIA
Georgetown,US
Summary
I am a distinguished server who leads in sales, knowledge, and guest satisfaction. I have 12 years of experience in the hospitality industry which has given me a wide arrangement of expertise in many fields. Along with an elite understanding of food and beverages, I have a resonating level of service that I give my guests that not only keeps them coming back to enjoy more, but back to me for another experience. Connecting with each guest on a personal level and understanding their pallet with small clues gives me the ability to completely cater to the guests needs. Giving them an exhilarating experience with amazing food and a memorable dining experience.
Overview
11
11
years of professional experience
Work History
Guest Attendant
Alamo Drafthouse
Austin, TX
09.2025 - Current
- Delivered comprehensive support to guests in utilizing intricate television ordering system to enhance user experience.
- Facilitated efficient food and drink service to enhance customer experience in one or more theater settings.
- Delivered outstanding customer service while ensuring thorough understanding of menu offerings.
- Utilized extensive 7-year experience with Toast to enhance operational efficiency across various platforms.
- Facilitated effective teamwork and maintained operational efficiency in stressful situations with limited staff.
Server
Encantada Cocina
Georgetown, TX
02.2023 - 09.2025
- Facilitated new staff training to enhance understanding of menu offerings and service protocols.
- Ensured exceptional guest satisfaction through timely responses to inquiries and effective resolution of concerns.
- Ensured guest areas remained clean and organized, enhancing overall visitor experience.
- Coordinated with team members to refine workflows, aiming to elevate guest satisfaction scores.
- Developed and delivered comprehensive training programs to ensure new staff effectively engage with guests according to company standards.
- Monitored and maintained inventory levels of supplies to support uninterrupted operational workflows.
Fine Dining Server
Musaafer
Houston, TX
01.2021 - 10.2021
- Maintained comprehensive knowledge of menu offerings and promotions to provide tailored suggestions for customers with food allergies.
- Achieved high customer satisfaction by effectively guiding order placements. Delivered comprehensive menu insights and tailored food recommendations for customers with allergies.
- Coordinated all aspects of event contracts, encompassing cost estimates, event profiles, and post-event summary documentation.
- Engaged with managers and kitchen teams to maintain high standards of customer service excellence.
- Executed cleaning protocols for both indoor and outdoor dining environments, focusing on table maintenance, trash management, and inventory restocking.
- Investigated and resolved guest and employee complaints, fostering a positive environment for both customers and staff.
- Facilitated upbeat interactions with customers to promote a welcoming atmosphere.
Banquet Server
Maggiano's Little Italy
Houston, TX
02.2020 - 01.2021
- Executed linen arrangement and table settings aligned with event seating plan and theme.
- Ensured customer satisfaction through proactive table check-ins to evaluate food and beverage requirements.
- Executed all opening, closing, and shift change responsibilities to ensure seamless restaurant operations.
- Leveraged extensive wine and spirit expertise to recommend optimal pairings for diverse meals and individual tastes.
- Cultivated a welcoming event atmosphere through engaging and friendly guest interactions.
- Managed coordination of events, including weddings, reunions, and corporate meetings across banquet spaces.
- Leveraged communication and problem-solving skills to effectively resolve customer complaints.
Team Leader
Chick-fil-A
Houston, TX
04.2015 - 03.2017
- Executed setup and calibration of equipment to achieve precise production requirements and tolerances.
- Assessed collections team phone calls and offered targeted recommendations to improve overall quality assurance standards.
- Enhanced customer loyalty by providing timely assistance and consistently demonstrating a positive approach.
- Guided team members in aligning personal and professional goals with the company's mission and core values through effective mentorship.
- Coached team members in effective customer service strategies, fostering a supportive environment to drive sales success.
- Managed a team of members, fostering an environment focused on exceptional customer service delivery.
Education
Psychology
University of Houston
Houston, TX08.2017
Skills
12 years of hospitality experience
Outstanding second mile customer service
Banquet leadership
Superb understanding of food and beverages
Heightened palette that allows me to connect with rotating menus This leads to connecting with different guests palettes and preferences This is a key factor in guaranteeing a returning guest because the personal level I take each experience
years of hospitality experience
Event coordination
Team leadership
Operational efficiency
Time management
Multitasking ability
Workflow optimization
Languages
English
Native or Bilingual
French
Native or Bilingual
German
Professional Working
Spanish
Limited Working
Accomplishments
I am a Nationally Qualified Bodybuilder with the National Physique Committee. I have been an athlete for 5 years and will be competing for my professional status in bodybuilding this fall. I placed 1st place at the Houston Tournament of champions and 1st place at the Republic of Texas Championship in 2025.
Timeline
Guest Attendant
Alamo Drafthouse
09.2025 - Current
Server
Encantada Cocina
02.2023 - 09.2025
Fine Dining Server
Musaafer
01.2021 - 10.2021
Banquet Server
Maggiano's Little Italy
02.2020 - 01.2021
Team Leader
Chick-fil-A
04.2015 - 03.2017
Psychology
University of Houston