Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and help clients and team members.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Definitive Healthcare
11.2021 - Current
Utilize the Definitive Healthcare platform along with Zendesk and Salesforce to assist clients via phone, chat, and emails.
Assisted with onboarding new employees by providing training and creating their onboarding schedule.
Created a system to track bugs more efficiently utilizing Power BI and Excel.
Customer Service Representative
Aetna Inc
12.2020 - 11.2021
Provided accurate information to members regarding eligibility and benefits in a timely and professional manner
Assisted clients with questions regarding billing and claims questions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Logistics Account Executive
Total Quality Logistics Inc.
06.2020 - 12.2020
Acquired new clients using interpersonal skills
Managed a variety of client accounts
Communicated with carriers to coordinate pickup and ensure a timely delivery
Education
Bachelor of Science - International Business & Marketing
The University of Tampa
Tampa, FL
05.2020
Skills
Bilingual in Spanish and English
Microsoft Excel
Onboarding new employees
Issue and Resolution Tracking
Collaborative Team Player
Timeline
Customer Support Specialist
Definitive Healthcare
11.2021 - Current
Customer Service Representative
Aetna Inc
12.2020 - 11.2021
Logistics Account Executive
Total Quality Logistics Inc.
06.2020 - 12.2020
Bachelor of Science - International Business & Marketing
The University of Tampa
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