Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eduardo Alvarez

Tampa,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and help clients and team members.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Definitive Healthcare
11.2021 - Current
  • Utilize the Definitive Healthcare platform along with Zendesk and Salesforce to assist clients via phone, chat, and emails.
  • Assisted with onboarding new employees by providing training and creating their onboarding schedule.
  • Created a system to track bugs more efficiently utilizing Power BI and Excel.

Customer Service Representative

Aetna Inc
12.2020 - 11.2021
  • Provided accurate information to members regarding eligibility and benefits in a timely and professional manner
  • Assisted clients with questions regarding billing and claims questions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Logistics Account Executive

Total Quality Logistics Inc.
06.2020 - 12.2020
  • Acquired new clients using interpersonal skills
  • Managed a variety of client accounts
  • Communicated with carriers to coordinate pickup and ensure a timely delivery

Education

Bachelor of Science - International Business & Marketing

The University of Tampa
Tampa, FL
05.2020

Skills

  • Bilingual in Spanish and English
  • Microsoft Excel
  • Onboarding new employees
  • Issue and Resolution Tracking
  • Collaborative Team Player

Timeline

Customer Support Specialist

Definitive Healthcare
11.2021 - Current

Customer Service Representative

Aetna Inc
12.2020 - 11.2021

Logistics Account Executive

Total Quality Logistics Inc.
06.2020 - 12.2020

Bachelor of Science - International Business & Marketing

The University of Tampa
Eduardo Alvarez