Eduardo Alverio
Alexandria,VA
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Language Access Network
11.2016 - 10.2022
- Serve as a conduit between mostly Spanish speaking recipients and English-speaking medical and legal professionals. Scenarios would consist of events such as medical intakes, medical discharges, emergency room visits and histories. In addition to verify staff needs, accommodate personal on demand, scheduled calls, payroll, serve as QA assistant, monitor other interpreters while on calls, pinpoint inaccuracies, assign overtime, sick and vacation time for staff. Start of hire was as a work-at-home interpreter and then in house interpreter at Martí call center Guaynabo PR.
Education
Bachelor's of science - Criminal Justice
American International University
Skills
- Strong interpersonal & communication skills
- Strong interpretation
- MS Office
- WPM: 80
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Ability to work under pressure
Certification
CCHI Certified Interpreter unique identification number 015192
Maryland Judiciary legal interpreter (Qualified)
Interests
Baseball, Gym, Traveling, Running
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
Language Access Network
11.2016 - 10.2022
Bachelor's of science - Criminal Justice
American International University